- Report: #1045953
Report - Rebuttal - Arbitrate
Complaint Review: Enterprise Rent A Car
Enterprise Rent A CarGEORGE BUSH ARPT, Houston, Texas United States of America
Enterprise Rent A Car Fraudulent Damage Claims Houston, Texas
*UPDATE Employee: Enterprise Rent A Car
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I returned the car to Houston Intercontinental to an agent, who completed the rental by giving me my receipt from my credit card. About 3 days later I get a call from Enterprise saying I have damage on the vehicle and what happened.
So I told them it was previous damage. I had to fax them a copy of the contract, since they didn't take their copy. I followup with them to find out the status, they tell me that everything is OK and case is closed since it's clearly not my fault.
Two weeks later I get a call from Enterprise Damage Recovery Unit. They ask to get my address because they don't have any information about me. I tell them my whole story again and tell them it was all previous damage. I tell them whom I spoke to and that he told me everything was fine and had a copy of the contract. They will investigate she says. I told them to look up previous vehicle history.
I called again a week after to get an update. They are still investigating. I won't let them scam me into paying for damage I didn't do and it's listed in the contract. I don't see how they can do this. I will have to report these guys to the BBB and the Texas State Attorney General.
This is the last time I rent from Enterprise. This headache, time and effort wasted to fight this, isn't worth the few dollars saved.
This report was posted on Ripoff Report on 04/24/2013 04:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Rent-A-Car/Houston-Texas-/Enterprise-Rent-A-Car-Fraudulent-Damage-Claims-Houston-Texas-1045953. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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