- Report: #1108539
Report - Rebuttal - Arbitrate
Complaint Review: Enterprise Rent-A-Car
Enterprise Rent-A-Car220 Broadway, Huntington Station, NY 11746-1403 Huntington Station, New York USA
Enterprise Rent-A-Car and Andrew Parma Fraudulent damage claim by Enterprise Huntington Station New York
*UPDATE Employee: Enterprise Cares
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I rented an Enterprise car and when I went to exchange it for a safer car, Andrew Parma, of Broadway, Huntington Station, NY location, came back in and said that there was damage to the car. I was in dis-belief as I literally drove the car to and from work for only two days. I walked outside and looked to see where the damage was and there is a small scratch and a pin sized ding on the bottom passanger side of the car (next to the rear wheel) almost underneath the car.
When I had initially picked up this car it was a late friday night in NY when it was dark out and we had just had a decent amount of snow on the ground. They showed me the car at night, when I could barely see it. The back of the car was against the wall of the building, so I couldn't see the back of the car and there was snow from the street/parking lot picked up all along the bottom of the car. I was looking for damage at the bottom of the door level and above when I glanced over the car (not thinking I needed to basically look under the car). [continued below]....
Needless to say, after all this Andrew Parma/Enterprise wanted me to sign an 'incident report' basically in other words (without directly stating it) that the damage occurred while I had the car. I refused to sign the report because by me signing this report I'm basically assuming liability for the damage that I didn't cause. If I had caused this damage, don't you think the wheel (rim) would have been scraped up. Now 2 days later, I sign onto my insurance policy and I have an insurance claim for this rental car. I have pictures of this "damage" and Andrew Parma at Enterprise even said that the scratches don't meet the criteria as damage, but the dent does. I would love to display these pictures.
NEVER RENT AN ENTERPRISE CAR, there are other rental car companies that are nicer to their customers.
To top it off, when I went online to look up Enterprise reviews, it appears this is something that commonly happens. The company is horrible and I would never refer them to anyone, even my worst enemy. They are all a bunch of young crooks and inexperienced, is this what corporate teaches them????
This report was posted on Ripoff Report on 12/20/2013 09:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Rent-A-Car/Huntington-Station-New-York-11746/Enterprise-Rent-A-Car-and-Andrew-Parma-Fraudulent-damage-claim-by-Enterprise-Huntington-S-1108539. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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