- Report: #910575
Report - Rebuttal - Arbitrate
Complaint Review: Enterprise Rent-A-Car
Enterprise Rent-A-Car4149 Bardstown Road Louisville, Kentucky United States of America
Enterprise Rent-A-Car Hail Damage Ripoff Louisville, Kentucky
*UPDATE Employee: Enterprise Cares
*Consumer Comment: Criminalprise strikes again
*Consumer Comment: Get a lawyer
I returned the car in perfect condition on Saturday afternoon so as not to be charged for an additional day. Later that evening there was a hail storm in the area and all the cars on the lot received hail damage.
Since there was no agent on duty when the car was returned Enterprise is holding me responsible. They say "it's in the fine print of the contract". I contacted the regional manager who agreed with me in principal and I appealed the claim but it was quickly denied.
I received an invoice from "Damages Recovery Unit" in excess of $3400.00 for repairs. A few weeks later I received another invoice stating they had mysteriously found additional damages with a new amount of over $5700.00.
I've been a regular Enterprise customer for many years and have over $25000 of rentals with this company over the years. I can't believe they would treat anyone like this much less a loyal customer. My rental days with Enterprise have ended, as well as my family and business partners.
This report was posted on Ripoff Report on 07/11/2012 08:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Rent-A-Car/Louisville-Kentucky-40218/Enterprise-Rent-A-Car-Hail-Damage-Ripoff-Louisville-Kentucky-910575. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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