- Report: #746981
Report - Rebuttal - Arbitrate
Complaint Review: Enterprise Rent-A-Car
Enterprise Rent-A-CarMadison, Wisconsin United States of America
Enterprise Rent-A-Car $4,000 Hail Damage & Double Insurance Claim Madison, Wisconsin
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On April 14, 2011, we received a letter from Enterprise, written on 4/6/11. It stated we were being charged for hail damage to our rental vehicle. No monetary amount was stated, and that was the last we heard from them until we returned from our honeymoon, and another letter arrived. This time, it was postmarked the day after the letter was written, and now stated a monetary amount: $3,500!
We immediately called our Enterprise claims adjuster, Javon, and stated that we did not have this kind of money to pay them, and she had no alternative options. We called several times after that, leaving voice mails, to which she never responded. After 3 weeks, figuring it was handled (denying the damage and ability to pay), we received another notice saying "we have not had any correspondence with you since our last letter" which was a total lie after all the voice mails we left for Javon.
After this third letter, we sought counsel for guidance on our next steps. That is when we found out my husband's CHASE credit card had a small amount of auto insurance on it, and we would be able to file a claim through them. We were about a week outside of the 45-day window, but we filed anyway. We had to call Javon for her to confirm the first notice was not sent until April 12, 2011. She said she would send verification to CHASE, and not to worry. This time, she was very pleasant.
Two weeks ago, we received notification that CHASE had denied our claim due to it being "outside the 45 day window" which means Javon never confirmed the postmark date with CHASE. We contacted our lawyer again, and have not yet heard back.
Segue to today: I go on to my insurance policy to check the status of a separate claim on my own personal vehicle, and I see a claim opened on 6/1/11 for a 2007 Chevy Aveo!! I wasn't even the renter of this vehicle, and my husband wasn't my husband during the rental on 4/3/11. He's listed as a second driver on my policy, but wasn't added until last month. I called him at work, and he logged on to his insurance policy. Turns out, Enterprise filed a claim on his insurance policy, too! That claim was denied on 5/31 (because he only has liability) and a new claim was opened on my insurance policy on 6/1. This goes without saying, Enterprise never notified us that they were filing claims with our insurance provider.
We just spoke to Javon, and when confronted with possible insurance fraud, she quickly stopped talking, and told us to retain a lawyer if we are disputing the claim. I suppose that's all we're left to do...
Needless to say, Enterprise has officially made a loyal customer the most DISLOYAL customer, and I will never be renting from them again. They will not be getting a penny out of either one of us, from this incident, or any future rentals. In fact, we have to rent a car this weekend, and we're going with (((competitor's name redacted))).
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitors name
This report was posted on Ripoff Report on 06/29/2011 12:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Rent-A-Car/Madison-Wisconsin-/Enterprise-Rent-A-Car-4000-Hail-Damage-Double-Insurance-Claim-Madison-Wisconsin-746981. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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