- Report: #1016861
Report - Rebuttal - Arbitrate
Complaint Review: Enterprise Rent-A-Car
Enterprise Rent-A-Car4780 Sunrise Hwy Massapequa, New York United States of America
Enterprise Rent-A-Car enterprise rental Claiming Damage to customers that existed Massapequa, New York
*UPDATE Employee: Enterprise Rent A Car
February 14, 2013, my repair was completed, needed to drop off the car and pick up my repaired car. Upon dropping off the car, the Enterprise rep went out to the car while I sat inside to give it a once over. she came back in and stated that there were several scratches on the rear and the top of the car. I told her at that time that it was not due to me and also stated to her that upon getting the car, that i pointed out the various scratches and was told they did not warrant being noted and to tell that to the Enterprise claim agent when and if they call.
February 18, 2013, received call from my insurance agent stating that Enterprise is claiming damages, told agent same story.
February 19, 2013, received call from Enterprise claims agent stating there was over $1000.00 dollars in damages, I tried to explain to him the same story and he abruptly stopped me to tell me to let him finish his report, afterwards he said it doesn't matter what I said that the damage incurred while i had the car and he was going to go after my insurance company. I stated to him that the damage was probably done when Enterprise cleaned off the car after the storm which made more sense but he said that since I signed the agreement, it was my responsibility.
Enterprise rep did not even want to hear what I (the customer) had to say. He was outright rude and accusatory toward the customer and basically hung up the phone without listening.
This report was posted on Ripoff Report on 02/19/2013 02:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Rent-A-Car/Massapequa-New-York-11762/Enterprise-Rent-A-Car-enterprise-rental-Claiming-Damage-to-customers-that-existed-Massape-1016861. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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