- Report: #580875
Report - Rebuttal - Arbitrate
Complaint Review: Enterprise Rent-A-Car
Enterprise Rent-A-Car5300 SOUTH HOWELL AVENUE Milwaukee, Wisconsin United States of America
Enterprise Rent-A-Car lied about whether cars were available to avoid honoring a $40 certificate sold by Discover Card. This happened online when I was trying to rent a car for pickup at the Enterprise location in the MKE Milwaukee, Wisconsin
*UPDATE Employee: I would like to help
*UPDATE Employee: Help with certificate
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Enterprise's website said they had cars. Discover Card said that I could redeem $20 of cashback bonus and receive a $40 certificate for use at Enterprise, instead of receiving $20 cash. This seemed like a good deal, but it was not. On Discover's site, I found the code (DISCBB) to tell Enterprise's website that I am using one of the certificates ( https://www.discovercard.com/cardmembersvcs/rewards/app/browsePartner?modeCode=CP092 ), and it says that "No black out dates apply" ( https://www.discovercard.com/cardmembersvcs/rewards/app/showAllPartnersTerms ). However, when I try to reserve online with the code, it says that there are no cars; if I then start another browser window and do not mention the certificate, it says that there are cars. So they do have cars, just not for anyone using the $20/$40 thing. I though of calling on the phone, confirming that a car was available, and then saying, "oh wait, I have this certificate", but the rules for the Enterprise certificate require you to use a special phone number and say that you cannot use it at the regular phone number. So they know as soon as your dial. Clever.
This report was posted on Ripoff Report on 03/14/2010 04:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Rent-A-Car/Milwaukee-Wisconsin-53207-6189/Enterprise-Rent-A-Car-lied-about-whether-cars-were-available-to-avoid-honoring-a-40-cert-580875. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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