• Report: #580875

Complaint Review: Enterprise Rent-A-Car

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  • Submitted: Sun, March 14, 2010
  • Updated: Mon, March 15, 2010

  • Reported By: Css hater — Camarillo California U.S.A.
Enterprise Rent-A-Car
5300 SOUTH HOWELL AVENUE Milwaukee, Wisconsin United States of America

Enterprise Rent-A-Car lied about whether cars were available to avoid honoring a $40 certificate sold by Discover Card. This happened online when I was trying to rent a car for pickup at the Enterprise location in the MKE Milwaukee, Wisconsin

*UPDATE Employee: I would like to help

*UPDATE Employee: Help with certificate

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Enterprise's website said they had cars.  Discover Card said that I could redeem $20 of cashback bonus and receive a $40 certificate for use at Enterprise, instead of receiving $20 cash.  This seemed like a good deal, but it was not.  On Discover's site, I found the code (DISCBB) to tell Enterprise's website that I am using one of the certificates ( https://www.discovercard.com/cardmembersvcs/rewards/app/browsePartner?modeCode=CP092 ), and it says that "No black out dates apply" ( https://www.discovercard.com/cardmembersvcs/rewards/app/showAllPartnersTerms ). However, when I try to reserve online with the code, it says that there are no cars; if I then start another browser window and do not mention the certificate, it says that there are cars. So they do have cars, just not for anyone using the $20/$40 thing. I though of calling on the phone, confirming that a car was available, and then saying, "oh wait, I have this certificate", but the rules for the Enterprise certificate require you to use a special phone number and say that you cannot use it at the regular phone number. So they know as soon as your dial. Clever.


This report was posted on Ripoff Report on 03/14/2010 04:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Rent-A-Car/Milwaukee-Wisconsin-53207-6189/Enterprise-Rent-A-Car-lied-about-whether-cars-were-available-to-avoid-honoring-a-40-cert-580875. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

I would like to help

AUTHOR: Enterprise - (USA)

Your post was brought to my attention.


I am very sorry to hear of the issues you had with our company and would welcome the opportunity to have them addressed.


Please contact me directly with your name, contact information and the location you were attemting to rent from. My email address is martha.j.zimmerman@erac.com or I can be reached by phone at 314-512-5000.


I look forward to your reply.


Sincerely,


Martha Zimmerman


Corporate Customer Service Department


Enterprise Rent a Car

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#2 UPDATE Employee

Help with certificate

AUTHOR: enterprisecares - (United States of America)

This is Tim with Enterprise.  Please contact me at http://bit.ly/dCqR0Z so that I may discuss and assist you with redeeming your certificate.
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