• Report: #1131381

Complaint Review: Enterprise Rent-A-Car

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  • Submitted: Mon, March 17, 2014
  • Updated: Mon, March 17, 2014

  • Reported By: Candace C. — Vallejo California
Enterprise Rent-A-Car
Oakland, CA Oakland, California USA

Enterprise Rent-A-Car Fradulent claim for suspension damage Oakland California

*UPDATE Employee: Enterprise Cares

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In February 2014, I rented a 2014 Hyundai Sonata from Enterprise Rent-A-Car on Broadway in Oakland, California.  I had the car for five days and drove a total of 83 miles.  On a Friday evening after work I drove the car to my friend's home with no issues and no incidents.  That following Saturday morning, I went to get into the vehicle and the car would start but would not move. The car was making a grinding sound so I called Enterprise and they had a two truck come and pick up the vehicle.  A few days later, I received a call from Enterprise demanding my deductible stating that the suspension was damaged and I had done it.  I couldn't believe it!  There was no way I damaged this vehicle.  I didn't hit anything nor drive over anything and there was no visible damage to the car.

I was forced to file a claim with my insurance company, AAA.  In the meantime, Enterprise got the car repaired (without letting AAA inspect it) and sent me a letter demanding $1,500.  AAA informed me that if they were to pay the claim, I would be considered at fault and would, in addition, receive points increasing my monthly premium.  I told them to deny the claim as I could not afford to have my premium increase and have points on my record for three years.  Today, March 17, 2014, I received anothe letter from Enterprise, this time demanding $2,500 stating there were supplemental repairs. 

I did nothing to this vehicle and contend there was already damage.  Yes, I failed to look underneath the Sonata when I rented it and was inspecting it, but who does that?  I am an accountale, mature, respectable adult and if I had damaged this car, I would own up to it.  Enterprise Rent-A-Car is attempting to defraud me and my insurance comany is offering me no support.  I cannot understand how they could repair the car without inspection on the part of AAA and then, in turn, demand an additional $1,000 from me.  Enterprise is attempting to RIP ME OFF.  They are in for a fight!


This report was posted on Ripoff Report on 03/17/2014 06:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Rent-A-Car/Oakland-California-94610/Enterprise-Rent-A-Car-Fradulent-claim-for-suspension-damage-Oakland-California-1131381. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Enterprise Cares

AUTHOR: Enterprise Rent-A-Car - ()

Candance, our team would like to make the proper management aware of your concerns. Please email us at: Care@Enterprise.com. Please include your contact information, rental agreement number and any additional details you would like to share about your experience with the Broadway location. Attach reference #140318-002498 to your email.  Thank You. -Christina

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