- Report: #1131381
Report - Rebuttal - Arbitrate
Complaint Review: Enterprise Rent-A-Car
Enterprise Rent-A-CarOakland, CA Oakland, California USA
Enterprise Rent-A-Car Fradulent claim for suspension damage Oakland California
*UPDATE Employee: Enterprise Cares
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In February 2014, I rented a 2014 Hyundai Sonata from Enterprise Rent-A-Car on Broadway in Oakland, California. I had the car for five days and drove a total of 83 miles. On a Friday evening after work I drove the car to my friend's home with no issues and no incidents. That following Saturday morning, I went to get into the vehicle and the car would start but would not move. The car was making a grinding sound so I called Enterprise and they had a two truck come and pick up the vehicle. A few days later, I received a call from Enterprise demanding my deductible stating that the suspension was damaged and I had done it. I couldn't believe it! There was no way I damaged this vehicle. I didn't hit anything nor drive over anything and there was no visible damage to the car.
I was forced to file a claim with my insurance company, AAA. In the meantime, Enterprise got the car repaired (without letting AAA inspect it) and sent me a letter demanding $1,500. AAA informed me that if they were to pay the claim, I would be considered at fault and would, in addition, receive points increasing my monthly premium. I told them to deny the claim as I could not afford to have my premium increase and have points on my record for three years. Today, March 17, 2014, I received anothe letter from Enterprise, this time demanding $2,500 stating there were supplemental repairs.
I did nothing to this vehicle and contend there was already damage. Yes, I failed to look underneath the Sonata when I rented it and was inspecting it, but who does that? I am an accountale, mature, respectable adult and if I had damaged this car, I would own up to it. Enterprise Rent-A-Car is attempting to defraud me and my insurance comany is offering me no support. I cannot understand how they could repair the car without inspection on the part of AAA and then, in turn, demand an additional $1,000 from me. Enterprise is attempting to RIP ME OFF. They are in for a fight!
This report was posted on Ripoff Report on 03/17/2014 06:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Rent-A-Car/Oakland-California-94610/Enterprise-Rent-A-Car-Fradulent-claim-for-suspension-damage-Oakland-California-1131381. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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