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  • Report: #1006043

Complaint Review: Enterprise Rent-A-Car

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  • Submitted: Wed, January 30, 2013
  • Updated: Wed, January 30, 2013

  • Reported By: Jeremy — caledonia Michigan United States of America
Enterprise Rent-A-Car
9400 AIRPORT BLVD Orlando, Florida United States of America

Enterprise Rent-A-Car Charged me for scratch on bumper that I didn't put there. Orlando Florida

*UPDATE Employee: Enterprise Cares

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Rented a car from Enterprise at the MCO Orlando Airport. When I was pointing out the scratches to the Enterprise rep he told me not to worry because since he had worked there he said they have never charged anyone for a scratch. I shouldn't have trusted this but I did and so I ignored the scratches. I went to Amusement Parks in FL during this trip. The car was mostly parked safely the whole time. I ended up losing the rental car keys on a roller coaster. I had the rental car towed to a location that Enterprise told AAA to bring it to. They said there would be replacement keys there and there were none. In fact they were closed. I had to rent a car with another rental car company because Enterprise could not verify that the car had been dropped off there. I left the car at Enterprise in a safe location. I flew out the next morning and when I got home I called the location where it was dropped off. They claimed there was a big scratch that I put on the bumper. This is bull crap. Enterprise is just trying to scam me here. Guess who I am not renting from again? I realize the key problem was my fault.. and yes I paid for that... but the big scratch on the bumper? Heck no... I am a safe driver and this car was parked safely and hardly driven except for the commute from Orlando to Tampa, FL to go to Busch Gardens. 

This report was posted on Ripoff Report on 01/30/2013 10:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Rent-A-Car/Orlando-Florida-32827-4372/Enterprise-Rent-A-Car-Charged-me-for-scratch-on-bumper-that-I-didnt-put-there-Orlando-F-1006043. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Enterprise Cares

AUTHOR: Enterprise Rent-A-Car - (USA)

Thank you for your post. My name is Gillian and I am on the Social Monitoring Team for Enterprise. We would like to look into your recent rental experience.

Please email Care@Enterprise.com with your contact information and any additional details.

In the subject line please type reference number 130130-001990.

Thank you for your time and we look forward to your email.

Gillian T.
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