- Report: #954894
Complaint Review: Enterprise Rent-A-Car
| Enterprise Rent-A-Car 2785 Algonquin Rd
Rolling Meadows, Illinois United States of America |
|
Enterprise Rent-A-Car Wants me to pay for damage to vehicle that I did not do. Rolling Meadows, Illinois
*Author of original report: A bunch of empty promises
*Author of original report: Empty Promises by Customer Service
*UPDATE Employee: Enterprise Cares
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I rented from Enterprise because it was attached to the bodyshop where my vehicle was being repaired and they had an agreement with my insurance company. I did a walk around of the vehicle and did not see any damage, although with the full sun, a minor dent might have gone unnoticed. I took the car. Upon returning the care the agent said it looked like there was a dent in in the right side rocker panel as though it had been hit by a shopping cart and she was going to file a damage report. I told her I could not take responsibility for the damage as I was not certain that the damage wasn't there when I picked up the car and I missed it because the car was clean and the sun was shining on the car.
Well I received a bill for the repairs from Enterprise asking me to pay for the damage. First the bill was sent to my mothers address (not sure why) so I received it almost a month late. Second, the bill included charges for damage to rear bumper, handle, tail light assembly, and a belt w/strip hatchback. None of these were discussed or visible when I returned the vehicle.
I'm sorry, I feel like I am being shaken down to make cosmetic repairs to a cheap car that I did not have anything to do with. I am part of the 'Presidents Circle' for Hertz and I have never ever had an issue with any vehicle I rented. This incident with Enterprise guarantees I won't be renting from them and neither should you. Keep reading the complaints and you will find similar incidents where customer have been shaken down to repair a vehicle.
Shame on you Enterprise
This report was posted on Ripoff Report on 10/14/2012 04:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Rent-A-Car/Rolling-Meadows-Illinois-60008/Enterprise-Rent-A-Car-Wants-me-to-pay-for-damage-to-vehicle-that-I-did-not-do-Rolling-Me-954894. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Author of original report
A bunch of empty promises
AUTHOR: Lisette - (United States of America)
SUBMITTED: Friday, January 11, 2013
In November I received an email from Chris Morris (an Enterprise representative) saying he would investigate my grievance. I never heard back from Chris, but I did receive an email from Enterprise stating that the status of my incident was being changed to 'Solved' as they have not heard from me. Considering I have not received any communication from Enterprise asking for a response, this is puzzling. Guess this is Enterprises way of closing out complaints. I emailed Enterprise and let them know that the incident was not 'solved'. Stay tuned.
Shame on you Enterprise. This is no way to conduct business.
#2 Author of original report
Empty Promises by Customer Service
AUTHOR: Lisette - (United States of America)
SUBMITTED: Tuesday, November 20, 2012
It is now a month later and I have not heard anything from customer service or the Area Manager. For what it's worth the reference # is # 121015-00120. I'll be honest, I am not holding my breath, Enterprise has their money so I don't see them being motivated to rectify this wrong. Again, shame on you Enterprise.
Greatly disappointed, again.
Lisette M.
#3 UPDATE Employee
Enterprise Cares
AUTHOR: Enterprise Rent-A-Car - (USA)
SUBMITTED: Monday, October 15, 2012
When emailing, please list reference # 121015-001206 in the subject line.
Gillian T.
Social Monitor Coordinator

