- Report: #954894
Report - Rebuttal - Arbitrate
Complaint Review: Enterprise Rent-A-Car
Enterprise Rent-A-Car2785 Algonquin Rd Rolling Meadows, Illinois United States of America
Enterprise Rent-A-Car Wants me to pay for damage to vehicle that I did not do. Rolling Meadows, Illinois
*Author of original report: A bunch of empty promises
*Author of original report: Empty Promises by Customer Service
*UPDATE Employee: Enterprise Cares
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I rented from Enterprise because it was attached to the bodyshop where my vehicle was being repaired and they had an agreement with my insurance company. I did a walk around of the vehicle and did not see any damage, although with the full sun, a minor dent might have gone unnoticed. I took the car. Upon returning the care the agent said it looked like there was a dent in in the right side rocker panel as though it had been hit by a shopping cart and she was going to file a damage report. I told her I could not take responsibility for the damage as I was not certain that the damage wasn't there when I picked up the car and I missed it because the car was clean and the sun was shining on the car.
Well I received a bill for the repairs from Enterprise asking me to pay for the damage. First the bill was sent to my mothers address (not sure why) so I received it almost a month late. Second, the bill included charges for damage to rear bumper, handle, tail light assembly, and a belt w/strip hatchback. None of these were discussed or visible when I returned the vehicle.
I'm sorry, I feel like I am being shaken down to make cosmetic repairs to a cheap car that I did not have anything to do with. I am part of the 'Presidents Circle' for Hertz and I have never ever had an issue with any vehicle I rented. This incident with Enterprise guarantees I won't be renting from them and neither should you. Keep reading the complaints and you will find similar incidents where customer have been shaken down to repair a vehicle.
Shame on you Enterprise
This report was posted on Ripoff Report on 10/14/2012 04:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Rent-A-Car/Rolling-Meadows-Illinois-60008/Enterprise-Rent-A-Car-Wants-me-to-pay-for-damage-to-vehicle-that-I-did-not-do-Rolling-Me-954894. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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