ED Magedson – Founder
Enterprise Rent-A-Car3220 S Campbell Ave, Springfield, MO, Select State/Province USA
Enterprise Rent-A-Car Classic Bait & Switch Springfield Missouri
I booked an Economy car rental with Enterprise online after seeing they had a low rate on Expedia. I entered a 5pm Friday to 5pm Saturday rental period and the confirmation noted a ONE day rental for a rate a few dollars less than Expedia (about $15). They also had a Weekend Special rate listed but I chose the one with unlimited mileage.
Upon pick up, I was told that they had no Economy cars so I was receiving a free upgrade. I commented I hoped the upgrade had good gas mileage as that was why I booked an Economy. The agent gave me a Chevy Cruz stating it actually got better mileage anyway. He then said he had to check with his manager because his computer system had it as a two day rental and would not let him change it. He also said it was probably because I was to return the car after business hours the next day (they closed at 3 pm on Saturday). I objected that I was not keeping the car longer than 24 hours.
The manager said it was the Weekend Special rate that required I rent it for two days to get that rate. I argued that is not what it said when I booked online. He said they could change it to a one day rental if I paid the full rate of $38.00. I said that would not work for me and that my confirmation sad nothing about this. I offered to pull up my email confirmation on one of their computers but they declined. The manager said I either had to pay the full rate or the two days at the special rate. I out right refused and said I would have booked elsewhere if I had known about this.
I have worked in the travel industry for over 20 years so I did not back down. I insisted they honor the rate for which I was confirmed. After some tense moments, the manager gave me his business card, agreed to "fix" the problem, noted my res#, and told the agent to issue the contract for the rate I had booked. The agent went on to say I was getting an awful good deal as if I should be appreciative of their efforts.
When I asked about the "basic collision" coverage, the agent quoted me $23. I agreed thinking that was higher than what I had seen online, but was ready to just get out of there. Turns out he tacked on personal medical insurance for $3 to the actual $19.95 CDW.
I returned the car at 3:40 pm the next day (less than 24 hrs), their ridiculous $200 credit card autorization disappeared on Sunday, but no actual charge showed up. I waited a few days because I rather figured they would not only charge me, but overcharge me. On Tuesday, they finally cahrged my card for TWO days rental & TWO days of insurance. Now I get to battle the manager to get my refund of one day. So not worth it.
I would rather have paid a little extra at a different car rental place than have to waste my time trying to get back $42.
My only thought is that they do this bcause it must work for them the majority of the time. I just wonder how many people they have scammed into paying for a second day - or a higher rate - because they are in need of the car they booked and aren't able to cancel last minute to find another car. Speaking of which, I have no clue what their cancellation policy is. I couldn't find it online, nor at the branch where I got the car.
This report was posted on Ripoff Report on 10/22/2013 01:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Rent-A-Car/Springfield-MO-Select-StateProvince/Enterprise-Rent-A-Car-Classic-Bait-Switch-Springfield-Missouri-1093828. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
Advertisers above have met our
strict standards for business conduct.