- Report: #1155816
Report - Rebuttal - Arbitrate
Complaint Review: Enterprise Rent-A-Car
Enterprise Rent-A-Car7750 Okeechobee Blvd Ste 8 West Palm Beach, Florida USA
Enterprise Rent-A-Car I was charged for damage under the front bumper on the passenger side. I told the agent it an old dent due the the rust starting in the cracked paint. West Palm Beach Florida
*UPDATE Employee: Enterprise Care
*UPDATE Employee: Enterprise Customer Care
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I was charged for damage under the front bumper which looks like someone was lying down underneath the car and struck it with a hard slender metal object. I told the agent I would have definitely felt the impact with my baby in back seat of the compact vehicle on the highway to Tampa. My trip was nice and smooth with no complications.
She stated that someone would be contacting reguarding the matter in two weeks, I never received a call and they went ahead and charged me $230.00 for the rental within 2-3 days of the day I returned it.
I finally received a call in June 2014, from Enterprise asking am I going to file a claim with my insurance company.
I told them I was filing complaint asap.
This report was posted on Ripoff Report on 06/18/2014 02:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Rent-A-Car/West-Palm-Beach-Florida-33415/Enterprise-Rent-A-Car-I-was-charged-for-damage-under-the-front-bumper-on-the-passenger-si-1155816. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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