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  • Report: #989414

Complaint Review: Enterprise Rent-A-Car

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  • Submitted: Mon, December 31, 2012
  • Updated: Wed, January 02, 2013

  • Reported By: anonymous — New York New York United States of America
Enterprise Rent-A-Car
Internet United States of America

Enterprise Rent-A-Car False Damage Claims, Internet

*UPDATE Employee: Enterprise Rent A Car

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Due to repair to my vehicle, my insurance company sent me to Enterprise for a car rental (rental ticket number: 223087. I picked up my rental vehicle (Hyun Sona) on 11/4/12 (after hurricane Sandy) from Enterprise location:  22 Hempstead Turnpike, Farmingdale, New York (516 753-3131) and returned on 11/30/12 to Enterprise location:  12 W. 48th St., New York, New York  10036 (212 730-6151).

Upon returning my vehicle, the manager noted subtle hail damage to the paint on the roof of the vehicle (not at all noticeable from the pictures taken). The Enterprise agent clearly noted in the damage report hail damage. The agent stated that since there was no hail storm during my rental period; he agreed that damages were pre-existing and I would not be held liable. The car had Florida license plates and was driven to New York at some time (?hail storm).

I later received a letter from Damage recovery unit and follow-up e-mail seeking $923.60 in damages.

It is fraudulent to makes false damage claim without supporting evidence (forecast hail storm during rental period). Researching this further, there are numerous reports of Enterprise and false damage claims (ripoffreport.com, 25 pages). Reports have stated that allocated damages are commonly very close to the deductible amount:  either $500 or $1000 dollars suspicious for a scam.

I returned the rental car in the same condition in which I received it. There was no hail storm in New York City during my entire rental period (November, 2012). I will not honor and pay this fraudulent false damage claim.

This report was posted on Ripoff Report on 12/31/2012 07:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Rent-A-Car/internet/Enterprise-Rent-A-Car-False-Damage-Claims-Internet-989414. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Enterprise Rent A Car

AUTHOR: Enterprise Rent-A-Car - (USA)

Thank you for bring this to our attention. We do our best to ensure a great rental experience and we regret that you did not have a pleasant experience with us. Please contact us at care[at]enterprise.com with complete details, including your contact information, rental agreement or reservation number and any further information regarding your damage claim.

When emailing, please list Reference Number 130102-000774 in the subject line. We look forward to hearing from you.
 
Respectfully,
Genelle
Social Media Coordinator
Enterprise Rent A Car
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