- Report: #1038485
Report - Rebuttal - Arbitrate
Complaint Review: Enterprise Rent A Car
Enterprise Rent A Car9375 Brookpark Rd, Parma OH 44129 Internet United States of America
Enterprise Rent A Car Fraudulent claim against us , Internet
*Author of original report: Thank you for your response.
*UPDATE Employee: Enterprise Rent a Car
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I was with him when he rented the car. I noticed that the front license plate was all bent out of shape. I also noticed the deep scratches as did Debbie who was handling the paperwork. I pointed that out to my roommate. (He is on my insurance policy). Chris, my roommate said with deep concern that it appeared that someone did not take care of the vehicle. Normally, the only way a front license plate gets messed up like that is if someone hit something, scraped against something, or got the license plate stuck on something while backing up and pulled it out of shape and since it is connected to the bumper, it would have pulled on the bumper previous to us. There were no other rental cars that morning and my roommate could not sit there and wait because he had other appointments he needed to get to.
On March 19, Enterprise sends my roommate black and white pictures of the car that told us nothing with a bill from the repair place along with additional fees demanding that we give them our insurance information. Thi is their claim number 03627166. We were not in an accident with this vehicle nor has anyone hit us. The car was returned in the same condition that we got the vehicle in. Enterprise will not own up to what they did not do prior to sending this vehicle to us to rent. Now, they are trying to collect on my insurance when over the past fourteen years we've had a spotless record. I am in the process of switching car insurance companies and I do not need this false blemish on my record. And it is completely fraudulant.
This report was posted on Ripoff Report on 03/27/2013 10:32 AM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Rent-A-Car/internet/Enterprise-Rent-A-Car-Fraudulent-claim-against-us-Internet-1038485. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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