• Report: #1159290

Complaint Review: Enterprise Rent A Car

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  • Submitted: Thu, July 03, 2014
  • Updated: Thu, July 03, 2014

  • Reported By: Primal Lunch — Riverside California
Enterprise Rent A Car
Nationwide USA

Enterprise Rent A Car Enterprise Damage Recovery Unit and the $400 dent that never was Corona California

*UPDATE Employee: Enterprise Rent A Car

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Enterprise Rent-A-Car office, located 852 W 6Th St, Corona, CA 92882, has accused us of damage to a vehicle we rented. Upon returning the car, the only person in the office, asked if we were the customers from the body shop, I said Yes, and he instantly went outside, and come back in within a few seconds, and claimed the vehicle had damage - he had not even looked up the rental agreement, nor did he have any of our information, and I asked him how he had any knowledge of the damage, or lack thereof, seeing as he hadn't even taken our info, or looked it up.

I asked him for proof that the vehicle was undamaged when we took possession of it, and he could not come up with ANYTHING, no rental agreement, no documentation whatsoever, to support his outlandish claim. This person Identified himself as the "manager" and due to his being called out for missing rental agreement, and making unfounded claims of damage, he became quiet, and wouldn't give me his card, nor his name. [continued below]....

..... I continued to request the receipt, as well as the rental agreement copy, and he excused himself, and began dealing with other customers that had arrived in the middle of this issue.

We've called our insurance company, USAA, and filed a fraud complaint, as well as the BBB, and now we are taking it social. You kids need to stop stealing from customers, stop making fraudulent claims against customers insurance carriers, and get out of the business of making shady and false damage recovery claims an income generating enterprise. Shame on you, and specifically, to the staff of the Enterprise unit on 6th Street, Corona California.Photo enclosed is as this issue took place, the "dent" that Enterprise has filed a claim of $401.07.


This report was posted on Ripoff Report on 07/03/2014 08:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Rent-A-Car/nationwide/Enterprise-Rent-A-Car-Enterprise-Damage-Recovery-Unit-and-the-400-dent-that-never-was-Co-1159290. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Enterprise Rent A Car

AUTHOR: Enterprise Rent-A-Car - ()

Thank you for bringing this to our attention. Please send us a detailed email to Care@Enterprise.com with: 

    • Renter’s full name
    • Current phone number
    • Location rented
    • Rental agreement (RA) number
    • “DX” or claim number
    • Description of the concern – this may include the original tweet or web article and/or email of details the customer submits to us.

Reference #140703-001835. As customer service is of the utmost importance, we would like to look further into this situation for you. Thanks for posting and we look forward to hearing from you soon. -Tatiana

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