- Report: #1165827
Report - Rebuttal - Arbitrate
Complaint Review: Enterprise Rent- A Car
Enterprise Rent- A CarNationwide USA
Enterprise Rent- A Car Enterprise Rent-A-car Damage Recovery Unit FROM Damage Recovery Unit pay the amount due credit card debit card or bank account $3364.34 Monongahela Pa. Nationwide
*Author of original report: Update Enterprise holding Deductable deposit
*UPDATE Employee: We want to help
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We, myself, my wife and sister-in-law were rammed from behind while stopped at a red light. The man who hit us admitted to the officer taking the report that he had looked up a hill at oncoming traffic and by the time he looked forward again it was too late to stop.
We gave a full report to Enterprise upon returning the rented Chrysler 200 vehicle. They required a $250 deductible to be paid on the spot, which we informed our insurance company of at the same time. Our insurance company agreed we had no responsiblity in this matter and the $250 would be reimbursed to us and they would act on our behalf.
This accident was on 1/12/2014. On Monday 1/27/2014 we received a letter from Enterprise Rent a Car-Damage Recovery Unit-wanting us to pay all damages of $3364.34. --"If you prefer you may also pay the amount due using a debit card, credit card or directly from your bank account".
I spoke to everyone possible in Enterprise and the Recovery Unit being transferred from one person to another with absolutely no results. Frustrated I told them I would see them in court if necessary and would not pay one penny for an accident I had no fault in and had no way to avoid. We conferred with our insurance agent confirming a "no fault" on our part.
Here it is July 29, 2014 and we have not heard one word from Enterprise concerning the $250 deductible which our insurance company has been trying to recover for us. Obviously I will never have anything to do with Enterprise Rent a Car again.
This report was posted on Ripoff Report on 07/29/2014 11:11 AM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Rent-A-Car/nationwide/Enterprise-Rent-A-Car-Enterprise-Rent-A-car-Damage-Recovery-Unit-FROM-Damage-Recovery-1165827. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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