• Report: #404690

Complaint Review: Enterprise Rent-a-Car And Erie Insurance

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  • Submitted: Wed, December 24, 2008
  • Updated: Wed, December 24, 2008

  • Reported By:Craigsville West Virginia
Enterprise Rent-a-Car And Erie Insurance
848-b Broad St. Summersville, West Virginia U.S.A.

Enterprise Rent-a-Car And Erie Insurance They didn't even use Vaseline! Summersville West Virginia

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I wrecked my truck on icy roads, and my insurance (ERIE) told me I was covered for a rental. I went to get my rental and inspected it very carefully with the salesperson. I pointed out the various chips and body damage and she told me the sticker was good and the oil had just been changed. I assumed that that meant a mechanic actually worked on it. After I drove it for a few days I noticed a puddle of oil under it. I know beyond a shadow of a doubt that I did not do this damage.

I immediately started checking the oil and even adding more to it. As soon as I could I let Enterprise know that it had an oil leak. They told me that they didn't have another car for me so I should keep adding oil and they would reimburse me. This thing was leaking so bad it would sometimes take 2 quarts of oil to get from work to my house (1 hour drive). I kept in contact with Enterprise still not other car to trade in.

I finally got my truck back and was able to return their car. The manager was there and said that everything was going to be taken care of. A few weeks later I recieved a estimate for about $1,700 for damages on the car. They took that car to a shop and said they I cracked the oil pan, transmission pan, air conditioner, busted the bumper and right headlight and a few other things. I DID NOT DAMAGE to this vehicle.

So their next step was to file a claim with my insurance company (ERIE). I notified Erie of what was going on and told them to ignore Enterprise until I could go over things with them. I was told not to worry, Enterprise cannot file a claim without MY permission. That was lie #1. Next thing I know I am giving recorded interviews on the phone to Erie over it. And soon after that I am telling Enterprise that I want those part to take to my mechanic, and when I find that those damages were not because of me that I would sue Enterprise.

After a few days I talked to Erie again, and they told me that they will not pay the damages without my permission, and there was lie #2. Erie wrote me a check for $1,100, which I took to Enterprise and told them that they would have to give me all the parts they took off the car before I would even consider handing that over. No parts, and guess what? As soon as I get in my truck Erie calls me to tell me that they are doing a stop payment on that check because it was supposed to go to Enterprise.

I guess I'm going to have to make Enterprise take me to court to get their other $500. Erie is even saying that since it was a "collision" that it goes against my record. So I will be paying a higher premium over that as well. I urge anyone who reads this, if you need a vehicle, rent from someone else or go buy a $500 piece of crap, but do not go to Enterprise!! If anyone has any info or advice, plase let me know!

Phil
Craigsville, West Virginia
U.S.A.

This report was posted on Ripoff Report on 12/24/2008 01:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Rent-a-Car-And-Erie-Insurance/Summersville-West-Virginia/Enterprise-Rent-a-Car-And-Erie-Insurance-They-didnt-even-use-Vaseline-Summersville-West-404690. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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