- Report: #1018651
Report - Rebuttal - Arbitrate
Complaint Review: Enterprise Rent-a-Car
Enterprise Rent-a-Car98-761 Oihana Pl Ste D4 Aiea, HI 96701 Aiea, Hawaii United States of America
Enterprise Rent-a-Car Damage Recover Unit Ripoff Scam Aiea, Hawaii
*UPDATE Employee: Enterprise Cares
Well, when we walked out to the vehicle (Nissan Rogue)- it was raining, and the car was parked on the street. The Enterprise staff member was moving very quickly, in order to get out of the rain. There were a few scratches/small dents on both the front bumper and the rear hatch that we were ASSURED weren't going to be an issue. "We don't even consider this damage," were the words used. Needless to say we signed and were on our way.
At the end of our trip, we returned the car to a different location- the Honolulu Airport location. Well wouldn't you know, the staff there start asking us what happened to the vehicle in those same spots. We explained that we were told they were a non-issue, but the airport staff insisted that they should be on the contract and since they are not they had to file a "change of condition" report. The staff there tried to comfort us by saying, once they contact the location that we rented from and they confirm our story, the damage would be waived.
A week ago, we got a letter in the mail saying we owe ~$850 for these insignificant scratches/dents- that were already there! My first reaction was to call the manager at the Aiea Enterprise location, where we picked up the rental. I explained the situation over the phone to a staff member last Friday, who told me I need to speak with the manager (Gabriel). As luck would have it, Gabriel was unavailable and would have to call me back "Monday at the latest". Well now its Friday 2/22/13- a WEEK LATER. No call from Gabriel.
I am getting calls however, from the Enterprise Damage Recovery unit leaving voicemails asking how we plan to pay for the damage! I DON'T PLAN TO PAY!
After reading how many similar scenarios are out there, it is amazing that Enterprise gets ANY business anymore.
This report was posted on Ripoff Report on 02/22/2013 12:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Rent-a-Car/Aiea-Hawaii-96701/Enterprise-Rent-a-Car-Damage-Recover-Unit-Ripoff-Scam-Aiea-Hawaii-1018651. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.