- Report: #1018651
Complaint Review: Enterprise Rent-a-Car
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| Enterprise Rent-a-Car 98-761 Oihana Pl Ste D4 Aiea, HI 96701
Aiea, Hawaii United States of America |
|
Enterprise Rent-a-Car Damage Recover Unit Ripoff Scam Aiea, Hawaii
*UPDATE Employee: Enterprise Cares
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In January 2013, my wife and I went on vacation to Oahu. We got a pretty inexpensive rental rate at this specific Enterprise location and desided to take our business there. The staff at the location were very kind and helpful, even if it did take quite a while to get our car ready.
Well, when we walked out to the vehicle (Nissan Rogue)- it was raining, and the car was parked on the street. The Enterprise staff member was moving very quickly, in order to get out of the rain. There were a few scratches/small dents on both the front bumper and the rear hatch that we were ASSURED weren't going to be an issue. "We don't even consider this damage," were the words used. Needless to say we signed and were on our way.
At the end of our trip, we returned the car to a different location- the Honolulu Airport location. Well wouldn't you know, the staff there start asking us what happened to the vehicle in those same spots. We explained that we were told they were a non-issue, but the airport staff insisted that they should be on the contract and since they are not they had to file a "change of condition" report. The staff there tried to comfort us by saying, once they contact the location that we rented from and they confirm our story, the damage would be waived.
A week ago, we got a letter in the mail saying we owe ~$850 for these insignificant scratches/dents- that were already there! My first reaction was to call the manager at the Aiea Enterprise location, where we picked up the rental. I explained the situation over the phone to a staff member last Friday, who told me I need to speak with the manager (Gabriel). As luck would have it, Gabriel was unavailable and would have to call me back "Monday at the latest". Well now its Friday 2/22/13- a WEEK LATER. No call from Gabriel.
I am getting calls however, from the Enterprise Damage Recovery unit leaving voicemails asking how we plan to pay for the damage! I DON'T PLAN TO PAY!
After reading how many similar scenarios are out there, it is amazing that Enterprise gets ANY business anymore.
Well, when we walked out to the vehicle (Nissan Rogue)- it was raining, and the car was parked on the street. The Enterprise staff member was moving very quickly, in order to get out of the rain. There were a few scratches/small dents on both the front bumper and the rear hatch that we were ASSURED weren't going to be an issue. "We don't even consider this damage," were the words used. Needless to say we signed and were on our way.
At the end of our trip, we returned the car to a different location- the Honolulu Airport location. Well wouldn't you know, the staff there start asking us what happened to the vehicle in those same spots. We explained that we were told they were a non-issue, but the airport staff insisted that they should be on the contract and since they are not they had to file a "change of condition" report. The staff there tried to comfort us by saying, once they contact the location that we rented from and they confirm our story, the damage would be waived.
A week ago, we got a letter in the mail saying we owe ~$850 for these insignificant scratches/dents- that were already there! My first reaction was to call the manager at the Aiea Enterprise location, where we picked up the rental. I explained the situation over the phone to a staff member last Friday, who told me I need to speak with the manager (Gabriel). As luck would have it, Gabriel was unavailable and would have to call me back "Monday at the latest". Well now its Friday 2/22/13- a WEEK LATER. No call from Gabriel.
I am getting calls however, from the Enterprise Damage Recovery unit leaving voicemails asking how we plan to pay for the damage! I DON'T PLAN TO PAY!
After reading how many similar scenarios are out there, it is amazing that Enterprise gets ANY business anymore.
This report was posted on Ripoff Report on 02/22/2013 12:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Rent-a-Car/Aiea-Hawaii-96701/Enterprise-Rent-a-Car-Damage-Recover-Unit-Ripoff-Scam-Aiea-Hawaii-1018651. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 UPDATE Employee
Enterprise Cares
AUTHOR: Enterprise Rent-A-Car - (USA)
SUBMITTED: Friday, February 22, 2013
lsualum2010
Weve taken note of your concern and would like to have the opportunity to look into
this for you. Please send us a detailed email to care[at]enterprise.com
including the rental location information, your contact information, rental
agreement or reservation number and any further information regarding your
experience with us.
When emailing, please list Reference Number 130222-003012 in the subject line. We
look forward to hearing from you.
Respectfully,
Carol
Social Media
Enterprise Rent-A-Car
Weve taken note of your concern and would like to have the opportunity to look into
this for you. Please send us a detailed email to care[at]enterprise.com
including the rental location information, your contact information, rental
agreement or reservation number and any further information regarding your
experience with us.
When emailing, please list Reference Number 130222-003012 in the subject line. We
look forward to hearing from you.
Respectfully,
Carol
Social Media
Enterprise Rent-A-Car
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