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  • Report: #1092167

Complaint Review: Enterprise Rent a Car

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  • Submitted: Tue, October 15, 2013
  • Updated: Tue, October 15, 2013

  • Reported By: sam — Illinois
Enterprise Rent a Car
Denver, Colorado USA

Enterprise Rent a Car Enterprise BOGUS CLAIM DENVER AIRPORT Denver Colorado

*UPDATE Employee: Enterprise Cares

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Enterprise at Denver Airport filed a bogus claim with me stating the car I rented (for 24 hours) sustained damage to the trunk. (FALSE)

I drove the car directly from Denver to Colorado Springs and had it back in less than 24hours. I pulled the car in the carport rushing to catch my plane back home and the guy checking in the car informed me that there was damage on the car. I told him well clearly it was there when I rented the vehicle (please note the few dents he referred to were so faint and so embedded in the white paint even as he pointed them out to me I still couldn't detect the 5-7 dents on the trunk).

To make this story shorter, I'm sure enterprise mailed me a letter prior to my flight leaving Denver, because 5 days after I got home I received a letter demanding 200.00 for damage sustained to the vehicle I was driving. (I was mystified and pissed). Clearly, I called and disputed the demand letter immediatley. Basically, the company was suing me for HAIL DAMAGE sustained to the vehicle while it was in my possesion.

Just one small issue (IT DID NOT HAIL WHEN I HAD THE CAR!!!) They included the invoice (I'm sure by accident or at least I hope so, as all they had to do was check the weather report) from the body shop and HAIL DAMAGE was written in the description section.

 

So I filed the dispute (I did have photos of the car as well, but never had to use them). Two maonths later they sent me an aditional invoice with additional charges (this time they were tagging me for documented, known damage). This was COMICAL!!!

 

About a month later I received a form letter stating there claim was being DISMISSED and sorry for any confusion or trouble... blah blah blah.  The point of this story is this NEVER EVER EVER RENT FROM ENTERPRISE, they are unethical, crooked, and very shady in nature. This is just one documented case but I have another story about the cleaniness or lack there of with the cars they rent. THEY SUCK!! Renter beware!!! And always ask for the INVOICE.

 

Sam


This report was posted on Ripoff Report on 10/15/2013 03:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Rent-a-Car/Denver-Colorado/Enterprise-Rent-a-Car-Enterprise-BOGUS-CLAIM-DENVER-AIRPORT-Denver-Colorado-1092167. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Enterprise Cares

AUTHOR: Enterprise Rent-A-Car - ()

Sam,

We’ve taken note of your comments and would like to look into this for you. Please send us a detailed email to care@enterprise.com including the exact rental location, your contact information, your rental agreement or reservation number and any further information regarding your experience with us.

 When emailing, please list Reference Number 131016-003450 in the subject line. We look forward to hearing from you.

 Respectfully,

Carol

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