• Report: #1147076

Complaint Review: Enterprise Rent a Car

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  • Submitted: Thu, May 15, 2014
  • Updated: Wed, July 09, 2014

  • Reported By: Susannah — Hove Other
Enterprise Rent a Car
Kingsway Hove, Select State/Province United Kingdom

Enterprise Rent a Car Ripoff Hove Brighton and Ho Nationwide

*UPDATE Employee: Enterprise Rent A Car

*UPDATE Employee: Enterprise Customer Care

*UPDATE Employee: Enterprise Cares

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This company claims that I damaged the car. They pointed out to me a, very small dent in the leftside door, and claimed this damage was not apparent prior to me renting the car. I have taken photos of the dent, and its barely visable. I have just recieved on invoice for £447 for the repair costs. I am confident this is a scam and am reporting the situation to the trade association in the UK. I dispute the claim on two counts.

1. That the damage was caused by me

2. That the repair costs are over and above the actual damage.

Do not use this company, they are untrustworthy

 

 


This report was posted on Ripoff Report on 05/15/2014 04:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Rent-a-Car/Hove-Select-StateProvince-BN3-2TQ/Enterprise-Rent-a-Car-Ripoff-Hove-Brighton-and-Ho-Nationwide-1147076. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Enterprise Rent A Car

AUTHOR: Enterprise Rent-A-Car - ()

Thank you for bringing this to our attention. We would like to look into this further. Please email Care@enterprise.com with the following information:

    • Renter’s full name
    • Current phone number
    • Location rented
    • Rental agreement (RA) number
    • “DX” or claim number
    • Description of the concern – this may include the original tweet or web article and/or email of details the customer submits to us

When emailing, please list reference #140529-002613 the subject line. 

Thank you,

Tatiana

 

 

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#2 UPDATE Employee

Enterprise Customer Care

AUTHOR: Enterprise Rent-A-Car - ()

Susannah,

Thank you for bringing this to our attention. We would like to look into this further. Please email Care@Enterprise.com.com with your contact information, the exact rental location, rental agreement number, damage claim number and any other details you would like to include.

When emailing, please list reference number 140521-007292 in the subject line of your email.

- Rob

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#3 UPDATE Employee

Enterprise Cares

AUTHOR: Enterprise Rent-A-Car - ()

 

 Susannah, Thank you for bringing this to our attention.  As customer service is of the utmost importance to us, we would like the opportunity to look into this for you.  Please contact us at care@enterprise.com with the complete details.  Include the exact rental location, your contact information, rental agreement or reservation number and any further information regarding your experience with us. When emailing, please place reference number  140515-003389 in the subject line.  We look forward to hearing from you soon.- Carol

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