- Report: #1049071
Report - Rebuttal - Arbitrate
Complaint Review: Enterprise Rent-a-Car
Enterprise Rent-a-Car3415A WEST FOX RIDGE LANE Muncie, Indiana USA
Enterprise Rent-a-Car "Damage" Scam Muncie Indiana
*UPDATE Employee: Enterprise Cares
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I am deeply frustrated and disappointed at this business. The car I rented already had extensive damage when I received it. The associate, Sarah Hadaway, that I rented the car from at the Muncie branch, pointed out many dings in the car and verbally told me that these were normal wear-and-tear on the vehicle, and I would not be responsible for them. She did not write down a single problem with the vehicle assuring me that all of those are already noted.
When I returned the car in Muncie, the associates tried to point out damage to the car in the rain. I could barely see the car or the “supposed” damage that they were pointing out. I explained to both associates that I did not damage the car. I was asked to sign a paper that stated no damage was done to the car in my possession, and I was specifically told that I was in no way agreeing to any guilt. So, I was very surprised to receive a bill for almost $850.
I asked the company for before-and-after photos of the damage, but instead received only non-time stamped photos of the damage that appear to have been contrasted to make it look worse. The bill I received from the mechanic included charges for things that were not even near the scratch. I complained to Damages, but they will be pursuing the charge.
This report was posted on Ripoff Report on 05/07/2013 11:37 AM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Rent-a-Car/Muncie-Indiana-47304/Enterprise-Rent-a-Car-Damage-Scam-Muncie-Indiana-1049071. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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