• Report: #1049071

Complaint Review: Enterprise Rent-a-Car

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  • Submitted: Tue, May 07, 2013
  • Updated: Tue, May 07, 2013

  • Reported By: CG87 — Muncie Indiana
Enterprise Rent-a-Car
3415A WEST FOX RIDGE LANE Muncie, Indiana USA

Enterprise Rent-a-Car "Damage" Scam Muncie Indiana

*UPDATE Employee: Enterprise Cares

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I am deeply frustrated and disappointed at this business. The car I rented already had extensive damage when I received it. The associate, Sarah Hadaway, that I rented the car from at the Muncie branch, pointed out many dings in the car and verbally told me that these were normal wear-and-tear on the vehicle, and I would not be responsible for them.  She did not write down a single problem with the vehicle assuring me that all of those are already noted.

When I returned the car in Muncie, the associates tried to point out damage to the car in the rain. I could barely see the car or the “supposed” damage that they were pointing out. I explained to both associates that I did not damage the car. I was asked to sign a paper that stated no damage was done to the car in my possession, and I was specifically told that I was in no way agreeing to any guilt. So, I was very surprised to receive a bill for almost $850.

I asked the company for before-and-after photos of the damage, but instead received only non-time stamped photos of the damage that appear to have been contrasted to make it look worse. The bill I received from the mechanic included charges for things that were not even near the scratch. I complained to Damages, but they will be pursuing the charge.

This report was posted on Ripoff Report on 05/07/2013 11:37 AM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Rent-a-Car/Muncie-Indiana-47304/Enterprise-Rent-a-Car-Damage-Scam-Muncie-Indiana-1049071. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Enterprise Cares

AUTHOR: Enterprise Rent-A-Car - ()

We’ve taken note of your concern and would like to have the opportunity to look into this for you. Please send us a detailed email to care@enterprise.com including the exact rental location information, your contact information, your rental agreement and any further information regarding your experience with us. 

When emailing, please list Reference Number 130523-002215 in the subject line. We look forward to hearing from you.


Carol H. 

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