- Report: #319368
Report - Rebuttal - Arbitrate
Complaint Review: Enterprise Rent-a Car
Enterprise Rent-a Car2400 NW Copans Rd Pompano Beach, Florida U.S.A.
Enterprise Rent-a Car Unauthorized to take money from my account Pompano Beach Florida
*UPDATE Employee: REBUTTAL from an employee who actually cares!
*Consumer Comment: I'm Confused
*Consumer Suggestion: Contact your Bank ASAP!
An hour later I go back to the atm and take $20 dollars out to give someone for gas and my account balance dropped $200 dollars. I call the bank and they tell me and confirm that Enterprise did take the money from my account. I call them the next day and they are telling me that they show no record of the transcaction. I have my bank fax them the statement showing the withdrawal and they still deny it. Fighting back and forth they say they can not refund my money because they show no record. I then go on line the following day and check my account and realize that my account is now negative. I call my bank again and they tell me that they just saw on my account that Enterprise took a total of $360.00 out of my account. I call Enterprise again and they tell me well the reason being is because Allstate did not want to take responsiblity for the extra days of the rental so Enterprise decided to take money owed to them by Allstate out of my account without authorization. They are now telling me that they will not refund me the money because if Allstate will not pay them then I should. My card was never on the account in the first place for the rental by Allstate. They had my card information only because I tried to rent a car that same day.
This report was posted on Ripoff Report on 03/19/2008 12:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Rent-a-Car/Pompano-Beach-Florida-33066/Enterprise-Rent-a-Car-Unauthorized-to-take-money-from-my-account-Pompano-Beach-Florida-319368. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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