- Report: #890036
Report - Rebuttal - Arbitrate
Complaint Review: Enterprise Rent-a-car
Enterprise Rent-a-car303 Courtland St. NE, Atlanta GA 30303 Atlanta, Georgia United States of America
Enterprise Rent-a-car Alamo Rental, National car rental. Diliberate deception and hidden damage to rental car. Atlanta , Georgia
*Author of original report: Damage Recovery Call
*UPDATE Employee: Enterprise Rent A Car
the car in the side, fender, hood and roof. Upon return I told them the condition I received it and the damage could not have happened in my possession. I phoned the Atlanta office and spoke with the manager and he stated it could have been hail but it happened while I had the car. My cousin picked me up and was not surprised as he also was blamed for damage under a car in which he was not responsible. He no longer uses or recommends renting from Enterprise. Today I called the office in Atlanta and received a quote for renting a car for 4 days. One way from Atlanta to Tampa Florida and returning it in Florida. I was quoted for an economy car at a cost of $125.26, no out of state transfer fee. Their website even states that a fee may apply but check with independent offices. I believe this to mean apply when they do not want to lose a couple days rental for a trip. When not left a choice the fee would double the rental and the fee would not apply. They are trying to collect over $1600 dollars for the damage. There is no doubt that this was an intentional deception by this office to pass damage onto a customer and use a fee at their convenience. It saddens me as I have rented with them many times in the past with no problems but I guess it was a matter of time. I will never use or recommend Enterprise, it is obvious this is not an isolated case. I have filed a report with Atlanta BBB.
This report was posted on Ripoff Report on 05/29/2012 02:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Rent-a-car/Atlanta-Georgia-30303/Enterprise-Rent-a-car-Alamo-Rental-National-car-rental-Diliberate-deception-and-hidden-d-890036. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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