- Report: #890036
Report - Rebuttal - Arbitrate
Complaint Review: Enterprise Rent-a-car
Enterprise Rent-a-car303 Courtland St. NE, Atlanta GA 30303 Atlanta, Georgia United States of America
Enterprise Rent-a-car Alamo Rental, National car rental. Diliberate deception and hidden damage to rental car. Atlanta , Georgia
*Author of original report: Damage Recovery Call
*UPDATE Employee: Enterprise Rent A Car
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
the car in the side, fender, hood and roof. Upon return I told them the condition I received it and the damage could not have happened in my possession. I phoned the Atlanta office and spoke with the manager and he stated it could have been hail but it happened while I had the car. My cousin picked me up and was not surprised as he also was blamed for damage under a car in which he was not responsible. He no longer uses or recommends renting from Enterprise. Today I called the office in Atlanta and received a quote for renting a car for 4 days. One way from Atlanta to Tampa Florida and returning it in Florida. I was quoted for an economy car at a cost of $125.26, no out of state transfer fee. Their website even states that a fee may apply but check with independent offices. I believe this to mean apply when they do not want to lose a couple days rental for a trip. When not left a choice the fee would double the rental and the fee would not apply. They are trying to collect over $1600 dollars for the damage. There is no doubt that this was an intentional deception by this office to pass damage onto a customer and use a fee at their convenience. It saddens me as I have rented with them many times in the past with no problems but I guess it was a matter of time. I will never use or recommend Enterprise, it is obvious this is not an isolated case. I have filed a report with Atlanta BBB.
This report was posted on Ripoff Report on 05/29/2012 02:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Rent-a-car/Atlanta-Georgia-30303/Enterprise-Rent-a-car-Alamo-Rental-National-car-rental-Diliberate-deception-and-hidden-d-890036. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.