• Report: #1096492

Complaint Review: Enterprise Rental Car

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  • Submitted: Sat, November 02, 2013
  • Updated: Sat, November 02, 2013

  • Reported By: Not Happy — Portland Oregon
Enterprise Rental Car
6903 N Lombard Street Portland, Oregon USA

Enterprise Rental Car Enterprise False Damage Claim Borders on Criminal Portland Oregon

*UPDATE Employee: Enterprise Cares

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Rented vehicle from local branch of Enterprise.Pointed out obviuos damage to agent (branch manager) and was assured it was not of the magnitude to note. Upon returning vehicle same person now said it would be necessary to file a claim against my insurance company(and did the paperwork to do so in front of me) for what was previously described as not noteworthy. Agent insisted damage was not there when rented and I should have purchased full coverage. I was not happy and repeatedly questioned agent to no avail. They gave me a ride home in same vehicle and upon cleaning my belongings from it discoverd previous rental contract with damage clearly noted. This contract was written by a different person which happened to be the one that drove me home. I was assured Enterprise would call me within the hour to clear this up but that did not happen. Doesn't look good.


This report was posted on Ripoff Report on 11/02/2013 10:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Rental-Car/Portland-Oregon-97203/Enterprise-Rental-Car-Enterprise-False-Damage-Claim-Borders-on-Criminal-Portland-Oregon-1096492. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Enterprise Cares

AUTHOR: Enterprise Rent-A-Car - ()

Thank you for your post concerning your rental experience and your damage claim.  My name is Kat and I am a Social Monitoring Coordinator for Enterprise Rent A Car and would like to assist you.  Please email Care@Enterprise.com with your contact information, rental agreement number, and exact branch location in Portland so we can follow up with you directly.  Please also type reference number 131104-002348 in the subject line of your email. 

 

Best Regards, 

Kat

Social Monitoring Coordinator

Enterprise Rent A Car

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