- Report: #972545
Report - Rebuttal - Arbitrate
Complaint Review: Enterprise Rental Car
Enterprise Rental Car600 Corporate Park Drive St. Louis, Missouri United States of America
Enterprise Rental Car Enterprise Rent-A-Car wants me to pay for damage to vehicle that i did not do St. Louis, Missouri
*UPDATE Employee: Enterprise Rent A Car
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That evening I received a call back from the Regional Manager who advised that the situation is cut and dry and from what he was told I am held liable for the damages of the rim. I told him that I was not going to agree on that because, first I dont believe that I caused damaged to the rim from a flat tire and second, I had no idea what cost of the repair of the rim. He then said that to estimate the cost would be around $300-$400 He told me that he would call me back tomorrow. I contact Enterprise in the morning and spoke with the store manager to ask him the accident report number and the (phone number of roadside assistance he was not able to provide) and to see if the rim was there for inspection. So I received another call from the regional manager who stated that he was currently at the body shop and inspected the damaged rim and that it was no way possible that a flat couldve caused that type of damage. He also said that I only had 2 options to come out of pocket and make a payment or that he would file a claim with my insurance company. I asked him the name of the manager he reports to. He said that he was the regional manager of the claims an he has the final say.
So I contact corporate again the next morning to advise that I was not satisfied with his offer. I feel that because I am woman and dont know much about vehicles that I am begin take advantage of. I also feel that its my word against Enterprise for the simple fact that rim couldve came from any vehicle and I am made to pay for it. I sat in the office after the incident and no one went outside to inspect the vehicle with me begin present to show me any type of damages made to it. I also feel that since the waived the roadside assistance fee they felt this was probably another way to make their money back. I know that since it is a business whatever they charge me as the fee for the damages would not be what they paid for but what they would charge the customer for. I feel that my character was defiled and I was basically called a liar even though the associate and the regional manager did not come right out and say it. And now Im looking for other options to resolve this matter.
This report was posted on Ripoff Report on 11/22/2012 11:13 AM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Rental-Car/St-Louis-Missouri-63105/Enterprise-Rental-Car-Enterprise-Rent-A-Car-wants-me-to-pay-for-damage-to-vehicle-that-i-d-972545. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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