- Report: #979090
Report - Rebuttal - Arbitrate
Complaint Review: Enterprise Rental Cars
Enterprise Rental CarsInternet United States of America
Enterprise Rental Cars FIVE months to refund a $500 deposit for someone hitting me!!! Internet
*UPDATE Employee: Enterprise Cares
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The first of NOVEMBER....still no check so I called again. They said they requested issuance of a new check but couldn't find the details. After ten minutes on hold she came back to say she found the old information and would void that check and send out a new one that the agent must not have processed it correctly. Today is DECEMBER 6th and still no check! Once again I called and was told by the agent the previous agent had not voided the old check and until it was voided (FROM JUNE!) they couldn't issue a new one. Donna (todays agent) assured me she would do it herself right away but it will still take 2-3 weeks for them to send a check!!!! That is HORRIBLE customer service! They have had my $500 for almost 6 months and with Christmas coming in two weeks...I was counting on this money! I just feel they have jacked me around for months and I did EVERYTHING right!! It was even a hit and run and I chased the car down!!! This will DEFINATELY influence my decision to use them in the future...and this be a warning to everyone.....Happy Holidays! :)
This report was posted on Ripoff Report on 12/07/2012 11:05 AM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Rental-Cars/internet/Enterprise-Rental-Cars-FIVE-months-to-refund-a-500-deposit-for-someone-hitting-me-Int-979090. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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