• Report: #820609

Complaint Review: Enterprise Rental

  • Submitted: Tue, January 10, 2012
  • Updated: Wed, January 11, 2012

  • Reported By: JD — Van Nuys California United States of America
Enterprise Rental
8745 Rosewood Ave, Hollywood 90048 Gardena, California United States of America

Enterprise Rental RIS Insurance Services Inc Condones hit and run accidents and avoids paying claims Gardena, California

*UPDATE Employee: We are listening

*Consumer Comment: Sue them

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On October 12, 2011, our car which was parked leagally on the corner of Weddington and Sepulveda Blvd in Van Nuys, CA, was struck and damaged considerably by Rafhael Sasson  of 8745 Rosewood Ave, Hollywood 90048 (Driver License #B7436848) who was driving a rented truck from Enterprise rental company in Gardena, Ca.  This person (Rafhael Sasson) then sped off, but not before a witness was able to identify the truck and license plate. The white bobtail  truck had the remains of a Classic Party Rental logo on the side.

After filing a claim with RIS Rental Insurance Services, Inc., they denied our claim for damages. Any reasonable person would agree that with a copy of the rental contract from the driver, together with witness information and identification of the truck, that this claim is valid. Enterprise Rental has scammed me, is responsible for damaging my car, and yet there is nothing I can do about it.

This report was posted on Ripoff Report on 01/10/2012 12:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Rental/Gardena-California-/Enterprise-Rental-RIS-Insurance-Services-Inc-Condones-hit-and-run-accidents-and-avoids-pa-820609. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

We are listening

AUTHOR: Enterprise Rent-A-Car - (USA)

We are listening and I want to assist you with this matter.  Please email care[at]enterprise.com with your contact information, any further details of the renter that was not posted here, the names/phone numbers of any Enterprise employees you spoke to about this issue, and any further details not covered here.  Please use "Incident 120111-002214" as the subject of the email so we can correctly tie the email to your case file. (Rich)
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#2 Consumer Comment

Sue them

AUTHOR: voiceofreason - (United States of America)

Of course you can do something. Sue them, in small claims assuming damage is within those limits.

Put all the involved on the suit if possible, the driver, Enterprise and the insurer and let the chips fall where they may.
They expect 99.9% not to fight. Be the 0.01% that does.
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