• Report: #1006238

Complaint Review: Enterprise Rental

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  • Submitted: Wed, January 30, 2013
  • Updated: Thu, January 31, 2013

  • Reported By: speshalgift — stone mountain Georgia United States of America
Enterprise Rental
Northlake Parkway Tucker Ga 30084 Tucker, Georgia United States of America

Enterprise Rental Tucker Ga Rude and lack of customer service Tucker, Georgia

*UPDATE Employee: Enterprise Rent A Car

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I have rented from Enterprise for about 6 years. Any time I needed my car for longer I just extend the contract or tell them I need it longer and when I turn the vehicle in it is paid in full. I had previously rented a car at this same location and had the car a month and was charged $567.00 I had orginally only reserved the car a week. I go back recently and I only needed the car a few days which ended up being longer due to both cars going down at the same time. I was charged $403.00 for ONE WEEK. Then the rude guy chris threatens me etc and say I owe them money and to bring them their car and that he wont honor ANY discounts although I rented with the $30 off a week.(Chirs stated my card declined etc. I provided another card although my bank showed it was 10 times that amount in there so I dont know who they were trying or even if authorization attempt was ever made) Everytime I tried to talk to this man he was rude so yes I stopped answering the phone you have a credit card with 5000 on it and he said he cant run it???? since when????? You will not threaten me and talk to me like a piece of crap when Ive given you everything to settle up my account. Obviously if someone still has your crappy cars that need maintanence they need it. So yesterday the car was towed. My son and 5 of his friends witnessed the tow truck driver literally dragging the car. There is NO DOUBT the front end will be damaged. Too bad at the time we werent thinking to take pictures and post all over the internet to prove the shady actions of enterprise because they have crappy service, crappy contractors and they try and stick it to the consumer. I will NEVER rent from them again and advise anyone to go somewhere else even if they are slightly higher...it will be worth it.

This report was posted on Ripoff Report on 01/30/2013 02:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Rental/Tucker-Georgia-30084/Enterprise-Rental-Tucker-Ga-Rude-and-lack-of-customer-service-Tucker-Georgia-1006238. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Enterprise Rent A Car

AUTHOR: Enterprise Rent-A-Car - (USA)

Thank you for bring this to our attention. Weve taken note of your concerns. As customer service is of the utmost importance, we would like the opportunity to look into this for you. Please contact us at care[at]enterprise.com with complete details, including your contact information, rental agreement or reservation number and any further information regarding your experience with us.
 
When emailing, please list Reference Number 130131-001614 in the subject line. We look forward to hearing from you.
 
Respectfully,
Genelle
Social Media Coordinator
Enterprise Rent A Car
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