- Report: #975471
Report - Rebuttal - Arbitrate
Complaint Review: Enterprise Services Group
Enterprise Services Group297 Kingsbury Grade Lake Tahoe, Nevada United States of America
Enterprise Relief Services Verified REVIEW: Enterprise Relief Services clients, feel safe, confident & secure when doing business with Enterprise Relief Services. Enterprise Relief Services commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, ..A program that benefits the consumer, assures them of complete satisfaction & confidence when doing business.
*UPDATE: Enterprise Relief Services recognized by Ripoff Verified as a Safe business
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EDitors UPDATE: Positive rating and recognition has been given to Enterprise Relief Services for its commitment to excellence in customer service.
Ripoff Reports discussions with Enterprise Relief Services have confirmed their ongoing commitment by the company to complete client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. Enterprise Relief Services listens carefully to client concerns, understands why we have one mouth and two ears, and sees them not only as an opportunity to learn from past mistakes, but also become more efficient as a company in the services offered and the support for those services.
Enterprise Relief Services has informed us that their philosophy is that their clients always come before profits, and as long as that philosophy is adhered to, one thing will take care of the other. To be a successful business, Enterprise Relief Services feels it is critical to listen to their clients and respond appropriately. By always putting their customers first, offering a guaranteed refund on their services, Enterprise Relief Services hopes to maintain their successful services both now and for many years to come.
The discussions further revealed that their business philosophy is based on the premise that "even the most successful business will ultimately fail if they are not listening to their clients and delivering on their expectations. Enterprise Relief Services mission statement says it all: "Honesty and integrity is the cornerstone of any successful relationship." Some of the other things Ripoff Report learned in the course of its investigation: typical customer feedback reads: Starting from the beginning, from the first phone call to the end result, the staff was very professional, knowledgeable and came through on their promises."
Enterprise Relief Services Client Services Department have expressed that they feel very confident doing their job. The Client Services Director stated "Everyone here takes a personal interest in the services we deliver to our clients. So many of them have been taken advantage of by unscrupulous developers sales departments and put in such a bad situation, that it also gives us personal satisfaction to know we were able to deliver on our promise and put people in a much better position.
Enterprise Relief Services takes employee satisfaction seriously as well. Employee feedback is encouraged and helps to ensure that Enterprise Relief Services, services are continually evolving, not only allowing them to deliver on the guaranteed promise but also help to maintain everyones commitment to the customer. Ripoff Report was pleased to learn that Enterprise Relief Services current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
Enterprise Relief Services has always guaranteed all of our services and processes in writing. On the rare occasion where we were not able to achieve the desired results, a full refund was issued as promised. We are always striving to improve our commitment to our customer's services and products. Our new commitment to the Ripoff report further helps to maintain that. Our founding philosophy is to always place the client above profits. With this new commitment to the Ripoff Report, this will allow us to continue that philosophy.
Enterprise Relief Services recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Reports Investigation Enterprise Relief Services has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our investigation, which included discussions with Ron Makino and many of his current associates, Ripoff Report is convinced that Enterprise Relief Services is committed to quality delivery of services resulting in total client satisfaction.
Read more about Enterprise Relief Services and Resort Ownership Resolutions and why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved or if they were true, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer ..
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Enterprise Services Group Resort Ownership Resolutions (ROR) Enterprise Services Group | Heads Arrested by FBI, Fraud, Misleading, Scam Lake Tahoe, Nevada
Enterprise Services Group is a Scam Run by People who Have Been Arrested by the FBI for fraud. The top secrete officers of Enterprise Services Group are trying to trick you.
Fran Santore (52) CEO of ROR & Steven Cox ( 48) were both arrested .
As for the ethics of Resort Ownership Resolutions which is now trying to fool you by changing their name to Enterprise Services Group. They arent just trying to trick consumers, they even tried to trick the Nashville TN by saying a company is Vegas was buying them out. You can look these guys up on Google, Fran Santore FBI or Steve Cox FBI and see for yourself.
They change the name of their company which was Resort Ownership Resolutions (ROR) to Enterprise Services Group. They are trying to trick the public instead of being honest and this is how they did it. First they registered the LLC as a Nevada company because this is the one state where you can register a company without having your names attached to it. This way there is no way to find out who owns the company.
From there, they booked a virtual office 297 Kingsbury Grade Lake Tahoe, NV. 89449 which brings you to http://www.kingsburyexecutivesuites.com . This is done to trick you to think they are located there because they will give you a mailing address that will forward mail where they need it to go and it will give you an internet telephone number that will forward where they need it to go. As of today it is forwarding to Ron Makinos cell phone in NJ. They are currently trying to hide their locations on the main site as to not connect Resort Ownership Resolutions with their new name. The problem is that can only last for so long. Visit roresolutions.com to see the same site and their current addresses of:
5114 Old Hickory Boulevard
Suite 206Hermitage, TN. 37076
8025 Black Horse Pike
West Atlantic City, New Jersey 08232
Now how they are trying to trick you the client once again, the company just got registered a couple weeks ago and they have a bunch of testimonials on their website from people. For a new company and new name to be starting, how could you ethically place testimonials down from people who didnt do business or send money to Enterprise Services Group? The only way is if you said you were previously Resort Ownership Resolutions (ROR) which of course they are trying to hide.
The final thing they are doing is Fran and Steve placed Ron Makino as the president of Enterprise Services Group. Ron Makino is Frans Brother in Law and was executive Vice President of Resort Ownership Resolutions. The truth is easy for people to see once its pointed out. If you were proud of what you were doing, and always doing to the right thing than you would stand out front and center and not go to great lengths to hide yourself?
Always has to be Shady when dealing with that company. Too Bad
This report was posted on Ripoff Report on 11/29/2012 09:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-Services-Group/Lake-Tahoe-Nevada-89449/Enterprise-Relief-Services-Verified-REVIEW-Enterprise-Relief-Services-clients-feel-safe-975471. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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