I received a bill from Enterprise Who's Who on June 15, 2006 for a 1 year subscription for their "Gold package" that was never authorized by me or my husband. We are the only 2 people authorized to make any decisions at our office.
According to Enterprise, we received a call from them and someone by the name of "Joanne Nguyes" authorized this transaction. We do NOT have an employee by that name here. Also, the name listed on our bill as the company name is a supergeneric term "Dental Clinic." Yes, we are a dental office, but NO, that is NOT the name of our business.
I called Enterprise on June 19, 2006 to dispute the charges because I never authorized anything through them. They didn't even know the name of my husband (the dentist) when I called them. Only after the fact that I told them my full name did they address him by his last name (which is obviously, my last name as well).
The person I spoke to is Jonathan at extension 209. He told me he handles all these calls and about 10% of the time, it's calls that are identical to mine. He said he will cancel my account, but I must pay a 20% administrative fee of $69.95. Only then will they leave me alone and stop calling me. He also told me that this happens all the time and that people just pay the fee and go about their business. To me, this is outrageous! Why do I have to pay for something I never authorized or ordered?!?!?!
I asked him what the procedures were to obtaining such fraudulent "authorizations" from just anybody who picks up the phone. Jonathan claims that they have a 3 step process to ensure that they do not have problems like this. The steps are as follows:
Step#1: call and ask if the person has authority to make decisions for the company.
Step#2: call and confirm address.
Step#3: listen to the "tape" (because supposedly everything is recorded), and then put the order through and send out a welcoming package by regular mail.
The only step of these 3 steps we received was step#2. When asked to give a copy of the recording, I was told he cannot do so. I also told him that step#2 is not a confirmation if all that is asked is the address. Only then was I told that they do ask whether the person has authority or not. Authority for what? He is not even sure and seems to be making things up as I question their practices.
I voiced my opinion and outrage to him and before I hung up, he said he was trying his best to help me out and that he was willing to make another deal with me. That if I just pay them $39.95 instead of the $69.95, everything will go away, including them. Oh, and he also told me that I had til 5:00 p.m. (a whole 30 minutes) to make my decision.
WHAT?!?! So this is how they rip people off! They call and ask the person who answers the phone to confirm an address and "voila," they send you a bill since that person has "authority." And because for most people, $39.95 isn't a lot of money, they just pay it and go about their business because it costs more money to dispute or litigate!
This is what made me so angry. I have dealt with them every year for so many years and every time they call I tell them that I am the ONLY one authorized to make any decisions at the office, and that I am NOT interested in anything they had to offer.
As of today, I have only contacted them by phone. I will be faxing and sending them a certified letter stating my concerns and my contentions.
I wish to be removed from their contact list and to NEVER receive ANYTHING from them EVER again. NO phone calls, emails, letters, NOTHING!
This bill for $359.60 is something that I will not pay for, as I did not order anything from them.
I have been running my business for the past 10+ years and NEVER have I dealt with a company with such devious practices. I have great relationships with many other companies that we do business with and ALL know that only me and my husband has the authority to do ANYTHING in this office.
PLEASE DON'T LET THEM DO THIS TO OTHERS!!!