- Report: #988364
Report - Rebuttal - Arbitrate
Complaint Review: Enterprise car rental
Enterprise car rentalSpring St Herndon, Virginia United States of America
Enterprise car rental damages scam Herndon, Virginia
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The agent walked with me around the car, about 3 feet away, checking for damage. I pointed out a couple of scratches on the drivers door but the agent said the company was only concerned about "dents and obvious damage". The car looked fine so I signed the rental sheet for no damage - big mistake!.
When I returned the car a different agent checked the car in while I waited inside. He came in and said "You have damaged the car so I am going to write up an accident report". [continued below]....
I spent 15 minutes trying to take a photograph of the alleged damage with my smartphone. Using a piece of paper beside the scratch and my daughter pointing to it I was able to take 3 photos of it. I will be using them to try and refute this alleged damage.
I have no doubt that they have no intention of repairing the dent and will try and charge my credit card with several hundreds of dollars. I guess the next unaware renter will get the same treatment for the same scratch! I have made my credit card and insurers aware of my concerns already. I hope Nationwide drop Enterprise in favor of an ethical rental car company.
This report was posted on Ripoff Report on 12/28/2012 06:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-car-rental/Herndon-Virginia-20170/Enterprise-car-rental-damages-scam-Herndon-Virginia-988364. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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