- Report: #869168
Report - Rebuttal - Arbitrate
Complaint Review: Enterprise car rental
Enterprise car rental1923 US 421, Internet United States of America
Enterprise car rental is claiming scratch damage upon return that we did not cause... $856!!! Wilkesboro, North Carolina
*UPDATE Employee: We are listening
*Consumer Comment: TOM, IT IS OBVIOUS THAT THE VEHICLE WAS PAINTED........
This is not true. The company only had one car left in the lot when I picked up the rental so I took that vehicle and was told to bring it back the next day and it would be swapped out for a bigger car. I did so, and when I came back the next day the bigger car was ready, I was handed the keys and drove away without carefully inspecting the vehicle. Upon returning the agent came out and immediately noticed small scratches, which i have a picture of, and stated i had caused this.
I believed him to be incorrect and immediately filed a dispute with the company. I took pictures of the damages and you can see that the bumper in front of the scratches has been repainted, via the visible paint line, but according to him they would have fixed these as well.
Needless to say, the company has decided that the damage must be fault and is billing me $856 and threatening to send me to collections if I don't pay! How is it that if I don't surrender money to a company holding me hostage they can damage my perfect credit! I've not been able to speak with anyone that can provide resolution or even the option to have my own evaluation of the damage done.
This report was posted on Ripoff Report on 04/16/2012 06:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-car-rental/internet/Enterprise-car-rental-is-claiming-scratch-damage-upon-return-that-we-did-not-cause-85-869168. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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