- Report: #1049072
Report - Rebuttal - Arbitrate
Complaint Review: Enterprise rent a car
Enterprise rent a car23 W Riverview ave Dayton, Ohio USA
Enterprise rent a car fraudulent damage charges Dayton Ohio
*Consumer Comment: Really? Smells Like Fraud to Me
*Author of original report: problem resolved
*REBUTTAL Owner of company: Enterprise Rent A Car
*Consumer Comment: It isnt them attempting to defraud you...
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
On Monday May 6th I returned a rental car to enterprise rent a car on Riverview ave in Dayton,OH. This was my 7th or 8th time renting a car in the past 3 months and I've always taken great care of the vehicles so I was expecting this check out to go as smooth as usual, but it definitely did not. As the rep is taking a walk around the car I noticed that he was using a tool to determine if there was a dent in the hood. Immediately I was confused because I know I didn't damage the car and although I didn't get to investigate the car with the same tool he used to see if there was a dent I didn't see any dents in the car during pick up.
The rep comes back inside and asked if anyone was sitting on the hood. I told him no and asked him to show me. He takes me outside to see the dent and after having me stand a certain angle I was able to see that there was a dent in the hood. I reassured him I did not damage the hood and while I did the walk around the car when I picked it up I did not stare at the hood at that specific angle to see the dent nor did the rep offer me a tool to determine in fact there was a dent. To me the hood looked normal until he pointed out. Eventually we went back into the office and the rep begins to fill out an accident report.
I then stated that I did not damage the car and I don't think its right to just charge a loyal customer for something they didn't do. I then asked if there was someone I could speak to and another rep gave me the phone number to his boss name Diana. After 3 phone calls and 2 voice mails I decided to just sign the paper and follow up with a damage dispute. Just before leaving the store I asked if I could have a corporate contact email or number and the rep wouldn't give me info. He just said call their 800 number. I then asked if I could take pictures of the dent and the rep told no I can't because the car was already at the shop even though I just returned the car 15 minutes prior.
After leaving I called the number that was given to me and once I contacted someone the lady was extremely rude. While I was explaining what happened the lady I was speaking to immediately cut me off and said do you want me to file the dispute or not. I also sent an email about what happened to me to the email address on their website and not one person has made an attempt to contact me back. I know for a fact I did not damage that car and I understand we live in a country that is built off of capitalism but i don't think a loyal customer should be taken advantage off just because the company wants to make a few extra bucks.
This report was posted on Ripoff Report on 05/07/2013 11:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-rent-a-car/Dayton-Ohio-45405/Enterprise-rent-a-car-fraudulent-damage-charges-Dayton-Ohio-1049072. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.