• Report: #990246

Complaint Review: Enterprise rent a car

  • Submitted: Wed, January 02, 2013
  • Updated: Thu, January 03, 2013

  • Reported By: Carmen — Lakewood Washington United States of America
Enterprise rent a car
8916 South Tacoma Way Lakewood, Washington United States of America

Enterprise rent a car Over Charged Lakewood, Washington

*UPDATE Employee: Enterprise Cares

*Author of original report: update

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On November 29, 2012 Enterprise rent a car's webpage advertised the 2013 Mazda 3 for $114 plus tax a week.  When I got down there I was charged $330 a week.  I called another enterprise rent a car and asked the rate of the Mazda 3 and they said it was $151.07 with all taxes a week.  This a very basic economy car that doesn't even have power locks.  How they can advertise one price and charge another and get away with it is mind boggling.  My car has taken longer to get repaired and so I have had the rental for a month now and each week they amount charged per week gets higher.  In another week the amount will probably be at $1000 a week.  I plan on contacting the Attorney General as well over this scam.  

This report was posted on Ripoff Report on 01/02/2013 06:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-rent-a-car/Lakewood-Washington-/Enterprise-rent-a-car-Over-Charged-Lakewood-Washington-990246. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Enterprise Cares

AUTHOR: Enterprise Rent-A-Car - (USA)

Thank you for bringing this to our attention. We would like to look into this further. Please email Care[at]Enterprise.com with your contact information, the rental location, and any other details.

When emailing, please list reference # 130103-002622 in  the subject line.

Gillian T.
Social Monitor Coordinator
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#2 Author of original report

update

AUTHOR: Carmen - (United States of America)

Went in today and spoke to the manager.  She said she took care of the over billing.  Will wait and see if it is true at the very end when I return the car without Enterprise making any bogus claims.  Will update on here.
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