• Report: #982015

Complaint Review: Enterprise rent a car

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  • Submitted: Fri, December 14, 2012
  • Updated: Thu, December 20, 2012

  • Reported By: Money — port saint lucie Florida USA
Enterprise rent a car
hwy 11 hilo hawaii hilo, Hawaii United States of America

Enterprise rent a car enterprise Enterprise rented me a truck that had no steering and when i crashed they blamed me . hilo, Hawaii

*Author of original report: Update

*UPDATE Employee: What is the situation?

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I rented a truck from enterprise rent a car with no steering. Yes i went to the enterprise on hwy 11 hilo hawaii next to walmart to rent this truck a big dodge ram . There parking  lot held 2 cars so i parked at walmart and walked to enterprise . I was greeted very nice and i asked  if they had a truck i could rent for the day they replied yes so i rented the truck. I went back to walmart parking lot to get my personal items out of my car when i turned into the parking spot next to my car the wheel pulled to the left like it was trying to pull straight and i side swiped my car that i just purchased.  I called the police to make a report and indeed the truck had no steering the police and tow truck driver confirmed this . I called enterprise to let them know i needed an other car or truck nobody ever came to help me i sat in the parking lot all night waiting for them. Then i got a bill for the damage from the pile of junk they rented me . in there report they stated that i asked them to check the power steering belt , that i put the belt back on the motor , i was driving in mud and water that was up to the air cleaner . I am so mad im reporting them to the atty general in Hawaii. Such lies  WOW!!!!(Melissa Cesare)recovery specialist 970-226-8340 is one of enterprises thiefs watch them .

This report was posted on Ripoff Report on 12/14/2012 09:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-rent-a-car/hilo-Hawaii-96771/Enterprise-rent-a-car-enterprise-Enterprise-rented-me-a-truck-that-had-no-steering-and-whe-982015. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Update

AUTHOR: Money - (USA)

 They covered some medical bills and the rental. Thank you
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#2 UPDATE Employee

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AUTHOR: Enterprise Rent-A-Car - (USA)

I work for the social media team at Enterprise and came across your post.  I would like to discuss this further.  Was insurance taken out on vehicle?  What was the problem with the steering specifically?   Please email me at care[at]enterprise.com with the complete details, exact renting location, and any rental agreement numbers. I look forward to hearing from you soon, thank you.
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