- Report: #1149421
Report - Rebuttal - Arbitrate
Complaint Review: Enterprise rent-a-car
Enterprise rent-a-car Enterprise loves vets on Memorial Day weekend Nationwide
*Author of original report: suuuure you do
*UPDATE Employee: Enterprise Rent A Car
*UPDATE Employee: Enterprise Cares
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Dear Enterprise, Thanks for leaving my husband STRANDED after having his reservation for over a month. I'm so glad the manager at the airport told him he needed to give them a credit with about $700-800 to hold for "incidentals". Apparently it's hidden somewhere that he needs a return itinerary? NOT OUT IN THE OPEN WHEN YOU MAKE THE RESERVATION! He didn't have a return because he didn't know if he was coming home or meeting me at my family.
Upon calling your national number I was told it's a policy and it's up to the manager at the location. Funny, the manager said it was up to corporate.
So After a nice long conversation with a woman who I will refer to as "Useless/Heartless" We find out that my husband, a married father with 2 small children, who doesn't drink, never used drugs, never been arrested, no accidents, oh and by the way thanks for stranding this vet on Memorial Day weekend, "Can go call Hertz or someone else". Really? Did I mention he was there to work and was ready to pay for the car up front for the ENTIRE trip? Yes, I did. Hey guess what Useless/Heartless.... THERE IS NO OPTION FOR DEBIT OR CREDIT ON THE RESERVATION PAGE LIKE YOU SWORE! There's a link about other forms of payment next to an option for card type. You could care less if he has to get to work or even if he comes home in one piece. I'm glad Enterprise is grateful for the service he did for people like them, so they could give a f@%! less about him. Make sure you go to your Memorial Day bar-b-que! It's just a 3 day weekend for you! I bet if he was a drug dealer or other scum of the earth you'd happily rent to him without a return flight. He bought his ticket now, THANKS FOR RUINING MY CHILDREN VISITING MY FAMILY! I WILL NEVER EVER EVER EVER RENT FROM YOUR SHADY LYING COMPANY AGAIN!!! This is payback for being a dedicated customer for the last 15+ years. MAYBE I'LL GO TO HERTZ NEXT TIME I NEED TO RENT A CAR ON VACATION! You know, like Useless/Heartless suggested.
This report was posted on Ripoff Report on 05/24/2014 02:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise-rent-a-car/nationwide/Enterprise-rent-a-car-Enterprise-loves-vets-on-Memorial-Day-weekend-Nationwide-1149421. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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