- Report: #812193
Complaint Review: Enterprise
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| Enterprise 301 S Veterans Pkwy Normal, IL 61761
Normal, Illinois United States of America |
|
Enterprise Customer mistreat- lied to- mis-informed Normal, Illinois
*Consumer Comment: Big time ripoff
*Consumer Comment: Enterprise
*Author of original report: emailing Enterprise....
*Consumer Comment: Enterprise
*UPDATE Employee: Enterprise Rent A Car
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I had recently rent a car for the weekend and where I had recieved the car from- the service was excellent its just when I had dropped the car off at was a pain and the most horrible service for anything I had ever recieved. Well I had called about 30 mins prior to dropping the car off to see if they could drop me off back at my new apartment. The women that I had spoken to stated that there would not be a problem with doing so. So I had dropped the car off around 9:30 a.m. While I was talking to the woman at the counter she then told me that they would not be able to drop me off at my house due to being busy- okay there were 5 women in that office and they were carrying conversations and seemed not to be working. There was no customers in the store location besides me so it threw me off. So I did not argue once I just decided to walk home now my finace was out of town and I just moved to this city so i had no clue how the bus system works (ive never taken a city bus) nor did i have any resources in calling a cab and so on so i decided to walk home- I had walked for 4 hours and it was a total of 6.5 miles from that location to my house. So the next day I had called enterprise customer care to file a complaint and this is where the fun begins.
I had spoken to several customer service reps-and even filed a report to an area Manager which I thought things would start to look better for how i viewed enterprise- well I thought wrong. He had gave me a "free rental" which will cost me $130.00 so its technically not free- not including the deposit and also was going to place the the "one-way" fee and the "young driver" fee back on to my debit card. which was a total of 85.00. Which i agreed to it. Well I had spoke to him last week on Monday when he called me to find out exactly what was going on with that store that i had dropped the car off at. Well its been a week and a half- still havent recieved my refund back to my debit card he refuses to call me back. Customer service is not suppose to be like that and if thats how they are running there business then I dont want anything to do with that company- So they have lost a customer....
I had spoken to several customer service reps-and even filed a report to an area Manager which I thought things would start to look better for how i viewed enterprise- well I thought wrong. He had gave me a "free rental" which will cost me $130.00 so its technically not free- not including the deposit and also was going to place the the "one-way" fee and the "young driver" fee back on to my debit card. which was a total of 85.00. Which i agreed to it. Well I had spoke to him last week on Monday when he called me to find out exactly what was going on with that store that i had dropped the car off at. Well its been a week and a half- still havent recieved my refund back to my debit card he refuses to call me back. Customer service is not suppose to be like that and if thats how they are running there business then I dont want anything to do with that company- So they have lost a customer....
This report was posted on Ripoff Report on 12/21/2011 01:19 AM and is a permanent record located here: http://www.ripoffreport.com/r/Enterprise/Normal-Illinois-61761/Enterprise-Customer-mistreat-lied-to-mis-informed-Normal-Illinois-812193. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Consumer Comment
Big time ripoff
AUTHOR: Joseph Brown - (USA)
SUBMITTED: Thursday, December 22, 2011
POSTED: Thursday, December 22, 2011
Hmmm, must be why I (yeah me personally) changed their name to Criminal Enterprise. You're welcome.
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What's this? #2 Consumer Comment
Enterprise
AUTHOR: Diogenes - (USA)
SUBMITTED: Thursday, December 22, 2011
POSTED: Thursday, December 22, 2011
Yes, that is indeed how Enterprise operates. Hopefully, they'll soon run out of suckers, and will have to shut down. Good riddance !!
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What's this? #3 Author of original report
emailing Enterprise....
AUTHOR: Unknownwho2011 - (United States of America)
SUBMITTED: Wednesday, December 21, 2011
POSTED: Wednesday, December 21, 2011 Well genelle- this would be the third time i had filed a report on the in the past week and a half- nothing seems to be working and- I am highly disappointed in the way "Enterprise" runs there business... Thank you for taking the time to respond but No thanks!!!
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What's this? #4 Consumer Comment
Enterprise
AUTHOR: TruthSayer - (USA)
SUBMITTED: Wednesday, December 21, 2011
POSTED: Wednesday, December 21, 2011
And yet ANOTHER canned response from the King of Ripoffs. If you DO email Enterprise, you can expect EXACTLY what you have gotten so far - NOTHING. How these criminals stay in business is beyond me !!
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What's this? #5 UPDATE Employee
Enterprise Rent A Car
AUTHOR: Enterprise Rent-A-Car - (USA)
SUBMITTED: Wednesday, December 21, 2011
POSTED: Wednesday, December 21, 2011
We've taken note of your complaint and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to care[at]enterprise.com including the exact rental location information, your contact information, your rental agreement and any further information regarding your experience with us.
When emailing, please list Reference Number 111221-000503 in the subject line.
We look forward to hearing from you.
Respectfully,
Genelle
Enterprise Rent A Car
When emailing, please list Reference Number 111221-000503 in the subject line.
We look forward to hearing from you.
Respectfully,
Genelle
Enterprise Rent A Car
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