Today, 6/18/05, checked the status of my debit account and notice an unauthorized charge to my account made 6/17/05. Thankfully, an 866 number was provided and I called the company to see who they were and what they were charging me for. Imediately, the lady asked me for personal info, which I would not provide until she described the company.
Basically, she then told me they charge via ticket master and that I must have signed up for their program otherwise they would not charge me. Completely outraged, I told her that was insane and I wanted this terminated and my account credited. She said she would stop the program, but she cannot provide a refund due to company policy. I told her I didn't care and wanted to speak with a supervisor. She said wait a minute I need to finish telling you about our program. After shouting at her because she proceeded to tell me about the program, she finally got a supervisor on the phone. Up front, I asked her name and the companies corporate address, in order to file an official complaint, which she wouldn't give me straight away. She was nasty and said let me walk you through how you enrolled and proceeded to inform me that I clicked on buttons online in order to enroll in their program and she had the proof in front of her and there was no way they would credit my account. I told her I didn't give a crap, I just wanted her info and the corporate office address. She kept blaming me and informing me that this was my mistake, etc. Until finally she gave me the info. I had to keep yelling at her for the contact information to get her to stop telling me this was my fault and mistake and that they had a right to charge me and would not give me money back.
After a long battle, I did a search and came across your website and hope this fuels the fire against these people. Not only have they lost business in regard to their monthly program, but I am going to spread the news that this is the same company as the Entertainment book. This company has completely unethical tactics and it makes me sick that Ticketmaster allows this to happen when ordering concert tickets.