- Report: #403939
Report - Rebuttal - Arbitrate
Complaint Review: Entertainment Publications
Entertainment Publicationshttp://www.entertainment.com Internet U.S.A.
Entertainment Publications - NEVER Agree To Automatic Shipment Of Book Shoddy business practices, phony promises, deception, auto ship, standing order, Entertainment Book Troy, Michigan Internet
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We did this and found this once-great product had gone downhill considerably. Most of the offers involved burning more fuel than you would save using the coupon, and the number of local coupons had dropped to almost nil.
We received the first auto-shipped book, and paid for it since we'd agreed to do so. We called to request removal from automatic shipment, and were told we were taken off the list.
Guess what happened of course - we got the 2009 Entertainment Book and have spent countless hours trying to return it and get refunded the $30 charge.
We had to fight tooth and nail to get a customer service rep to agree to refund the charge in full. "Just send it back using the provided shipping label," he told us back in October.
We did return the book using Entertainment's own shipping label and packaging. Now they tell us they never received the return and "cannot refund the $30."
We will ask our credit card company to reverse the charge and prevent Entertainment Publications from ever charging our card again. We'll have nothing to do with Entertainment Publications again no matter what promotion they are running.
It's really sad to see how this once great product and company have degraded to a scam operation.
New Providence, New Jersey
This report was posted on Ripoff Report on 12/22/2008 11:58 AM and is a permanent record located here: http://www.ripoffreport.com/r/Entertainment-Publications/internet/Entertainment-Publications-NEVER-Agree-To-Automatic-Shipment-Of-Book-Shoddy-business-pra-403939. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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