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  • Report: #227250

Complaint Review: Entertainment Rewards - Hotels.com

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  • Submitted: Tue, December 26, 2006
  • Updated: Wed, January 23, 2008

  • Reported By:New Orleans Louisiana
Entertainment Rewards - Hotels.com
Troy, Michigan U.S.A.

Entertainment Rewards - Hotels.com Ripoff Got my debit card information through Hotels.com and charged me $9 without my consent and without confirmation message or even weekly or monthly newsletter Troy Michigan *EDitor's Suggestions on how to get your money back into your bank account!

*Author of original report: Hotels.com's response does not rebut the initial report

*UPDATE Employee: Hotels.com was not responsible for this issue

*UPDATE Employee: Hotels.com was not responsible for this issue

*UPDATE Employee: Hotels.com was not responsible for this issue

*UPDATE Employee: Hotels.com was not responsible for this issue

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I noticed on my bank statement a monthly charge of $9 under the heading Entertainment Rewards. Having never heard of this, I looked online to find their phone number and found out that it was a company called Entertainment.com.

When I called them to terminate and ask for a refund, they told me that I have been signed up after I made a hotel reservation with Hotels.com. When Hotels.com sent me a confirmation e-mail, they offered a $10 reward on my next reservation with Hotels.com. I clicked on the link and entered my e-mail address to receive what I thought was an offer prposed by Hotels.com. In fact, I was signing up with another corporation called Entertainment.com for a 30 day trial period at the expiration of which I would be charged $9 monthly.

Of course, I never received any confirmation e-mail from Entertainment.reward. I also have not had any other communication with them until I noticed that they were taking money out of my bank account. And I remember making another reservation with Hotels.com who did not give me any reward.

Renaud
New Orleans, Louisiana
U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

We are not lawyers.
We are not a collection agency.

We are Consumer Advocates.
...the victims' advocate

WE are Civil and Human Rights Activists

We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.

This report was posted on Ripoff Report on 12/26/2006 07:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Entertainment-Rewards-Hotelscom/Troy-Michigan/Entertainment-Rewards-Hotelscom-Ripoff-Got-my-debit-card-information-through-Hotelscom-227250. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
0Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Hotels.com's response does not rebut the initial report

AUTHOR: Renaud - (U.S.A.)

Hotels.com simply responds that the $9 charge was not made by Hotels.com and that Entertainment Rewards is a distinct corporation from Hotels.com.

This is accurate but does not exculpate Hotels.com from my charges.

Entertainment Rewards' rebate offer, which did not state that the rebate would incur subscription to a monthly service, appeared on Hotels.com confirmation of a hotel room reservation. Furthermore, Entertainment Rewards did never ask me to enter my debit card information, and I got confirmation that they got it through Hotels.com, which is unacceptable.

When discussing with Entertainment Rewards employees on a conference call with my bank, they argued that simply entering my e-mail address on the page to which the link on Hotels.com took me amounted to an electronic signature thereby authorizing Entertainment Rewards to get my banking information from Hotels,com. To really understand that I was signing up to a monthly service with Entertainment Rewards, I would have had to scroll down and click on a minuscule link that would have brought me to Entertainment Rewards Conditions.

Again, I did not receive any confirmation e-mail from Entertainment Rewards, nor any other forms of communication to inform me of what kind of service for which they had signed me up.

In brief, it is a real scam set up between Entertainment Rewards and Hotels.com.

To close the argument, I would like to mention that my bank gave me satisfaction and reversed the charge, acknowledging that Entertainment Rewards obtained my bank references through dubious methods that simply amount to fraud.
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#2 UPDATE Employee

Hotels.com was not responsible for this issue

AUTHOR: Hcom Ccare - (U.S.A.)

Hi, my name is Matt and I am a Lead Agent with Hotels.com Customer Care. My office is in Springfield, MO.

I would simply like to point out that although the initial hotel reservation was made through Hotels.com, the "$10 off" promotion/advertisement which appeared in the confirmation e-mail belonged to a 3rd party, in this case Entertainment Rewards. The site that the link took you to is not a part of Hotels.com, and the terms and conditions present on the site are not in any way written, conducted, or influenced by Hotels.com. They belong completely to Entertainment Rewards.

As far as I know, those particular promos/ads are no longer appearing in Hotels.com confirmation e-mails.
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#3 UPDATE Employee

Hotels.com was not responsible for this issue

AUTHOR: Hcom Ccare - (U.S.A.)

Hi, my name is Matt and I am a Lead Agent with Hotels.com Customer Care. My office is in Springfield, MO.

I would simply like to point out that although the initial hotel reservation was made through Hotels.com, the "$10 off" promotion/advertisement which appeared in the confirmation e-mail belonged to a 3rd party, in this case Entertainment Rewards. The site that the link took you to is not a part of Hotels.com, and the terms and conditions present on the site are not in any way written, conducted, or influenced by Hotels.com. They belong completely to Entertainment Rewards.

As far as I know, those particular promos/ads are no longer appearing in Hotels.com confirmation e-mails.
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#4 UPDATE Employee

Hotels.com was not responsible for this issue

AUTHOR: Hcom Ccare - (U.S.A.)

Hi, my name is Matt and I am a Lead Agent with Hotels.com Customer Care. My office is in Springfield, MO.

I would simply like to point out that although the initial hotel reservation was made through Hotels.com, the "$10 off" promotion/advertisement which appeared in the confirmation e-mail belonged to a 3rd party, in this case Entertainment Rewards. The site that the link took you to is not a part of Hotels.com, and the terms and conditions present on the site are not in any way written, conducted, or influenced by Hotels.com. They belong completely to Entertainment Rewards.

As far as I know, those particular promos/ads are no longer appearing in Hotels.com confirmation e-mails.
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#5 UPDATE Employee

Hotels.com was not responsible for this issue

AUTHOR: Hcom Ccare - (U.S.A.)

Hi, my name is Matt and I am a Lead Agent with Hotels.com Customer Care. My office is in Springfield, MO.

I would simply like to point out that although the initial hotel reservation was made through Hotels.com, the "$10 off" promotion/advertisement which appeared in the confirmation e-mail belonged to a 3rd party, in this case Entertainment Rewards. The site that the link took you to is not a part of Hotels.com, and the terms and conditions present on the site are not in any way written, conducted, or influenced by Hotels.com. They belong completely to Entertainment Rewards.

As far as I know, those particular promos/ads are no longer appearing in Hotels.com confirmation e-mails.
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