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  • Report: #324712

Complaint Review: Entertainment Rewards

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  • Submitted: Tue, April 08, 2008
  • Updated: Fri, November 07, 2008

  • Reported By:Owosso Michigan
Entertainment Rewards
1414 E. Maple Rd Troy, Michigan U.S.A.

Ticketmaster - Entertainment Rewards ENT-ENTERTAINMNTREWRDS as shown on credit card tired to Ticketmaster as a third party they are given your information from ticketmaster Troy, Michigan

*UPDATE Employee: Problems solved

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They charge you $9.00 every month for some rewards you probably don't even get. After I read other reports on this same Entertainment Rewards I looked at Ticketmaster and noticed under their privacy policy that certain third parties are shared your billing information.

So far $18.00 dollars have been diducted from my credit card I will report Ffaudulent charges to my credit card company.

I think Ticketmaster should have some fault with this because they must be paid by Entertainment Rewards in order to get the information.

Matt
Owosso, Michigan
U.S.A.

This report was posted on Ripoff Report on 04/08/2008 09:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/Entertainment-Rewards/Troy-Michigan-48083/Ticketmaster-Entertainment-Rewards-ENT-ENTERTAINMNTREWRDS-as-shown-on-credit-card-tired-324712. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Problems solved

AUTHOR: Bouncergrl - (U.S.A.)

I am a customer service rep for this company, specifically for the Entertainment Rewards program. I speak with people all day long that have signed up through Ticketmaster for this program.

I have seen the actual web pages from the purchase, step by step, how customers are getting signed up. You have to read and pay attention to what you are doing. At the end of the purchase, there is a page that says in small black print at the top of the page "your Ticketmaster purchase is complete," or something to that effect. Below that is a button that says "click here to continue." If you scroll down, details of the Rewards program are explained. On the next page, there are 2 boxes and it says to enter your email address twice. If you read the info on the page, it gives you the terms and conditions of the program, including there's a 30 day free trial and that you will be charged $9 a month if not cancelled. It also explains that by entering your email address, you are authorizing Ticketmaster to pass on your billing info to Entertainment for the purpose of the Rewards enrollment. Rewards does not pay Ticketmaster for your billing information, you AUTHORIZE Ticketmaster to give it to Entertainment.

As for the rewards, you have to go to the site to find the rewards. They do not fall into your lap. rewards.entertainment.com is the site. Basically, it's a coupon printing website. You can print coupons for things like dining out, car washes. You can get online savings to places like Target and Amazon. Also, you can get travel discounts. There is a $25 cash back award as well, but you do have to make 2 Ticketmaster purchases to qualify.

If you ignore all of the emails that are sent to you (or they don't pass spam filters), you can call us. 888-231-SAVE. And yes, if you dial 800 instead of 888, you WILL get a phone sex line. We do not give you a hard time about cancelling. We try to give you info about how you signed up and what Rewards is, but if you want to cancel, that's what we are trained to do. If you want your money back, all you have to do is ask. Yea, that's an inside tip. We are told not to offer a refund, wait until the customer asks for it. But we don't give you a hard time about that. Also, if it's more than 3 months, agents are not allowed to do those. We have to escalate to a supervisor who will give you a full refund.

I agree that some of their policies are a little misleading. The Ticketmaster site could make it a little more obvious that you are about to sign up for Rewards before you actually do. Since it is Ticketmaster's site though, I believe they are more to blame for that than Entertainment.

Hopefully this clears a few things up.
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