Entirely Pure Entirely Water, EPCON Sold FAULTY solar water heating system with a 30% guaranteed savings. Used more energy than before. WONT pay back any money. Phoenix, Arizona
Our Daughter was an intern at entirely pure and got us involved with Reza the owner. He came over and they did an audit of the system. (I've talked to others who got audits and said that the "professionals" weren't even certified, and did NOT perform the usual requirements for real audits) He then explained the saving we would get of at least 30%. We installed a Solar Water Heater, Vapor Barrier,and Duct Sealing. This we were told would save us at least 30% on our electric bill. We Financed $10,997 through Enerbank USA. Our out of pocket expenses would be around $5000 dollars after rebates and tax incentives. The system installed in December 2011. We were all so excited to be doing what was right for the environment and our pocket book. First month showed a small saving??? Not 30% Hmmm. We waited a couple of months - still no saving and even had more usage. We decided to wait it out for the summer months and see what happens. The bills were even worse. We then started making calls for service as something was wrong. 5 service calls later nothing, just scratched heads and no answers.
We then started asking for our MONEY back as there was a 30% guarantee. Seemed simple huh. Well, not so much turns out we had to wait a whole year before we could even discuss options. So we wait till January and contact them for some sort of resolution to this problem. We got a lot of "we will call you back"... Yeah not so much. Finally, we met with the office manager (Elijah) and the GM (Renee). They stated we would get back our $627 for the power saving guarantee. We stated our case and we came up with a reasonable offer of half our out of pocket expenses and they could even take the system back . Seemed fair they get there revenues and profit we get some sort of compensation for our hardship. We were told we would get a response back the next day NOTHING. We finally got a hold of the GM Renee She promised to get an answer back on Monday OK....No Call back or answer. Finally after a huge run around we get Reza on the phone. long conversation but, the response was our system is fine you must be just using more electricity. I thought about that but, realized we had less people living in the house in 2012 than 2011 by 2. Seems that alone should have dropped our power bill. So then he states we are not getting any money back even the measly 30% guarantee they all had agreed we should get.....
Absolutely misleading sales and the Guarantee is useless If there system does not get the 30%saving they say it will then they say you are the variable and its your fault.. So Do NOT DO BUSINESS WITH THEM OR EPCOM THERE PARENT COMPANY. Seems they bought them.
So know we are at the point of arbitration as stated in there contract which I had to explain to them (they thought it would go to small claims court) they do not even know there own contract ughhhh!!!! Then I get the threat if we go to court: "you are going to lose and pay the attorneys fees for us and yourself." Well, my attorneys fees are free thank goodness and as far as the threat goes lol Judges rarely if ever give attorneys fees in awards. Only if there was gross misconduct by the other party so nice try with the threat. They are using SCARE TACTICS AND BULLYING TO COVER UP THEIR SCAM, and I have no idea how many other people they've tricked so far.
You may contact me if you like to discuss them...
AGAIN RUN LONG AND FAR MY FRIEND LONG AND FAR
Also, from my daughter:
"The company Entirely Pure has victimized my parents. I would NOT recommend them, and will assist my mom in all of her efforts to point out their scam. For example, as an intern there, I was instructed to make FAKE yelp reviews to show the company in a positive light online. I guess they couldn't do that by treating their customers right. Their water heater is costing my parents MORE money than their old own, and they refuse to pay back the THOUSANDS of dollars they owe my parents.
Their system does not work. The year before my parents installed the system, my boyfriend and I lived at home with them. We had completely different schedules (being in college) and used a ton of extra electricity. AFTER the system was installed, we moved out into our own apartment. Instead of having the air on for 24 hours/day, it was on less than half, or a third of the day. Instead of my boyfriend using the oven for pizza every day, they used the toaster oven for meals for two. Instead of having an xbox, a playstation, our laptops, and other electronics plugged in, they had an empty room. The amount of people living in the house was cut in half - that ALONE should have been significant savings.
Also, my mom is a science teacher, and so she is involved in a lot of cool workshops on energy savings, conservation, and going green. The reason they wanted the solar water heater in the first place. Well, a couple months after the solar was installed, my mom won a goodie basket for energy conservation! She got TONS of new energy efficient lightbulbs, low flow showerheads for ALL the bathroom, aerators for our sinks, and more. She also bought window screens for the windows that didn't have any yet for the summer months. DESPITE ALL OF THIS, her energy bill barely went down. Some months, it went up.
The solar water heating system that this company sold to my parents is COSTING THEM MORE in energy. They are paying, every month, for a water heater that doesn't work right.
Now, they are saying that they will not pay my parents back, not every half of the money they spent! My parents even said, take the system back, only pay us half, and instead they are being threatened, bullied, and lied to. This treatment is horrible. To Entirely Pure and now, EPCON, the new parent company: Your product is faulty, and not helping the environment. Please make it right for my parents. They are not crooks. They are good, innocent people, who are trying to help the planet. You stole the savings from a middle school teacher for a product that doesn't work. They had to take out loans to pay off the solar before the interest rate hit. Make it right for my parents. If you don't, you are the crooks, and I would be ashamed to have interned with you."