- Report: #1008857
Report - Rebuttal - Arbitrate
Complaint Review: Entirely Pure
Entirely Pure4518 N 12th St Phoenix, Arizona United States of America
Entirely Pure Entirely Water, EPCON Sold FAULTY solar water heating system with a 30% guaranteed savings. Used more energy than before. WONT pay back any money. Phoenix, Arizona
*REBUTTAL Individual responds: Promised refund but still no money
*REBUTTAL Owner of company: Refusal From The Client- Our Final Attempt To Prove What Truly Happened
*REBUTTAL Individual responds: Entirely Pure Response full of Lies and half truths
*REBUTTAL Owner of company: The Truth and Facts About This Client and What Was Sold and Promised To Them
We then started asking for our MONEY back as there was a 30% guarantee. Seemed simple huh. Well, not so much turns out we had to wait a whole year before we could even discuss options. So we wait till January and contact them for some sort of resolution to this problem. We got a lot of "we will call you back"... Yeah not so much. Finally, we met with the office manager (Elijah) and the GM (Renee). They stated we would get back our $627 for the power saving guarantee. We stated our case and we came up with a reasonable offer of half our out of pocket expenses and they could even take the system back . Seemed fair they get there revenues and profit we get some sort of compensation for our hardship. We were told we would get a response back the next day NOTHING. We finally got a hold of the GM Renee She promised to get an answer back on Monday OK....No Call back or answer. Finally after a huge run around we get Reza on the phone. long conversation but, the response was our system is fine you must be just using more electricity. I thought about that but, realized we had less people living in the house in 2012 than 2011 by 2. Seems that alone should have dropped our power bill. So then he states we are not getting any money back even the measly 30% guarantee they all had agreed we should get.....
Absolutely misleading sales and the Guarantee is useless If there system does not get the 30%saving they say it will then they say you are the variable and its your fault.. So Do NOT DO BUSINESS WITH THEM OR EPCOM THERE PARENT COMPANY. Seems they bought them.
So know we are at the point of arbitration as stated in there contract which I had to explain to them (they thought it would go to small claims court) they do not even know there own contract ughhhh!!!! Then I get the threat if we go to court: "you are going to lose and pay the attorneys fees for us and yourself." Well, my attorneys fees are free thank goodness and as far as the threat goes lol Judges rarely if ever give attorneys fees in awards. Only if there was gross misconduct by the other party so nice try with the threat. They are using SCARE TACTICS AND BULLYING TO COVER UP THEIR SCAM, and I have no idea how many other people they've tricked so far.
You may contact me if you like to discuss them...
AGAIN RUN LONG AND FAR MY FRIEND LONG AND FAR
Also, from my daughter:
"The company Entirely Pure has victimized my parents. I would NOT recommend them, and will assist my mom in all of her efforts to point out their scam. For example, as an intern there, I was instructed to make FAKE yelp reviews to show the company in a positive light online. I guess they couldn't do that by treating their customers right. Their water heater is costing my parents MORE money than their old own, and they refuse to pay back the THOUSANDS of dollars they owe my parents.
Their system does not work. The year before my parents installed the system, my boyfriend and I lived at home with them. We had completely different schedules (being in college) and used a ton of extra electricity. AFTER the system was installed, we moved out into our own apartment. Instead of having the air on for 24 hours/day, it was on less than half, or a third of the day. Instead of my boyfriend using the oven for pizza every day, they used the toaster oven for meals for two. Instead of having an xbox, a playstation, our laptops, and other electronics plugged in, they had an empty room. The amount of people living in the house was cut in half - that ALONE should have been significant savings.
Also, my mom is a science teacher, and so she is involved in a lot of cool workshops on energy savings, conservation, and going green. The reason they wanted the solar water heater in the first place. Well, a couple months after the solar was installed, my mom won a goodie basket for energy conservation! She got TONS of new energy efficient lightbulbs, low flow showerheads for ALL the bathroom, aerators for our sinks, and more. She also bought window screens for the windows that didn't have any yet for the summer months. DESPITE ALL OF THIS, her energy bill barely went down. Some months, it went up.
The solar water heating system that this company sold to my parents is COSTING THEM MORE in energy. They are paying, every month, for a water heater that doesn't work right.
Now, they are saying that they will not pay my parents back, not every half of the money they spent! My parents even said, take the system back, only pay us half, and instead they are being threatened, bullied, and lied to. This treatment is horrible. To Entirely Pure and now, EPCON, the new parent company: Your product is faulty, and not helping the environment. Please make it right for my parents. They are not crooks. They are good, innocent people, who are trying to help the planet. You stole the savings from a middle school teacher for a product that doesn't work. They had to take out loans to pay off the solar before the interest rate hit. Make it right for my parents. If you don't, you are the crooks, and I would be ashamed to have interned with you."
This report was posted on Ripoff Report on 02/04/2013 07:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/Entirely-Pure/Phoenix-Arizona-/Entirely-Pure-Entirely-Water-EPCON-Sold-FAULTY-solar-water-heating-system-with-a-30-guar-1008857. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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