- Report: #1085513
Report - Rebuttal - Arbitrate
Complaint Review: Environmental Lawn Care
Environmental Lawn CareP. O. Box 213068 Columbia, South Carolina USA
Environmental Lawn Care They charged my credit card 1 1/2 months after we told them to stop services Columbia South Carolina
*Author of original report: Still wrong
*REBUTTAL Owner of company: Falsely slandered
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In March 2013, we contacted Environmental Lawn Care. We had received a huge bill in the mail when they were supposed to be charging our credit card after one or two times of cutting the lawn.
We called and told them we were under contract to sell that house. We said to charge the full amount due, charge us for one more time and then no more. They charged us at the end of march and then the one last time the first week of April.
On May 24 they charged $120 without permission and I didn't realize until the middle of June. I thought they might have had it on automatically billing us and would credit us when they realized the mistake. I left a detailed message about how they charged us and we said in March to stop and to please credit us back. I contacted them throught their facebook page when they didn't call that day. When they finally wrote me back on facebook, he said they were waiting for a call from my husband in order to stop. This was the end of June when he wrote back and the last they heard from us was in March. If that was true, why did they stop cutting on their own in May without a call from us until June when I saw they charged us again?
I left a BBB complaint and filed a dispute with my bank. It's only $120 but they took it without permission. They have terrible record keeping which is why they kept forgetting to charge our credit card in the first place. I paid them alot of money for a long time and didn't mind that. But I'm very angry that they didn't stop. I'm over 1000 miles away so I had no way of knowing if they cut after I said stop. But it is their mistake and they got away with taking our money after April when they weren't authorized. To me, that's stealing.
This report was posted on Ripoff Report on 09/18/2013 11:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/Environmental-Lawn-Care/Columbia-South-Carolina-29221/Environmental-Lawn-Care-They-charged-my-credit-card-1-12-months-after-we-told-them-to-st-1085513. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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