• Report: #997375

Complaint Review: Environmental Lights

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  • Submitted: Tue, January 15, 2013
  • Updated: Fri, January 25, 2013

  • Reported By: augustarichard — Appling Georgia United States of America
Environmental Lights
San Diego, California United States of America

Environmental Lights Does not honor advertised warranty San Diego, California

*Author of original report: Resolved

*Author of original report: limited use

*UPDATE Employee: Seasonal Use Limited Warranty for Christmas Lights

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We purchased 17 nets of LED Christmas lights (96 bulbs each) that were advertised as having a three year warranty.  Before a year was up each net had lights that were failing.  I called and got an RMA to return the lights for exchange.  Now they will not honor the warranty or refund the purchase price.  The purchase was over $600 and the specifications on the lights said that the bulbs would last 100,000 hours.  Well, they did not even last 1% of that!  We installed these inside of a covered bridge, and so, they were not even directly exposed to weather; however, these are sold as outdoor lighting- which is in the weather.  Boy were we taken.  Beware.

This report was posted on Ripoff Report on 01/15/2013 02:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Environmental-Lights/San-Diego-California-/Environmental-Lights-Does-not-honor-advertised-warranty-San-Diego-California-997375. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Resolved

AUTHOR: augustarichard - (United States of America)

The company has resolved this issue satisfactorily.  I withdraw my complaint against them.
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#2 Author of original report

limited use

AUTHOR: augustarichard - (United States of America)

The lights are not exposed directly to weather or UV and are only used seasonally, and inspected regularly.  The lights are defective and have been used for, at most, 631 hours (Thanksgiving to the new year- at night) of a 3 year or 3,000 hour warranty.
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#3 UPDATE Employee

Seasonal Use Limited Warranty for Christmas Lights

AUTHOR: Environmental Lights - (United States of America)

We received the LED Net lights that were returned to us by the customer and reviewed them per our Returns Policy and Warranty for the product. The warranty states that the lights are for non-permanent installation and temporary use for no more than 90 days at a time.

The customer told us that the lights had been installed in a year round permanent installation, which voids the 3 year seasonal use limited warranty. We sympathize with this customer but are unable to replace the Christmas net lights.

Environmental Lights prides itself on its customer service and expert advice in the selection of lighting products for a variety of installations. We received the 2012 Houzz "Best of Remodeling" Award in the Customer Satisfaction category. Read some of our other reviews on Google at http://maps.google.com/maps/place?cid=8107844335058424022&action=open.

For more information please feel free to contact EnvironmentalLights.com directly.
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