Environmental Lights Does not honor advertised warranty San Diego, California

The company has resolved this issue satisfactorily.  I withdraw my complaint against them.

The lights are not exposed directly to weather or UV and are only used seasonally, and inspected regularly.  The lights are defective and have been used for, at most, 631 hours (Thanksgiving to the new year- at night) of a 3 year or 3,000 hour warranty.

We received the LED Net lights that were returned to us by the customer and reviewed them per our Returns Policy and Warranty for the product. The warranty states that the lights are for non-permanent installation and temporary use for no more than 90 days at a time.

The customer told us that the lights had been installed in a year round permanent installation, which voids the 3 year seasonal use limited warranty. We sympathize with this customer but are unable to replace the Christmas net lights.

Environmental Lights prides itself on its customer service and expert advice in the selection of lighting products for a variety of installations. We received the 2012 Houzz "Best of Remodeling" Award in the Customer Satisfaction category. Read some of our other reviews on Google at http://maps.google.com/maps/place?cid=8107844335058424022&action=open.

For more information please feel free to contact EnvironmentalLights.com directly.