October 11, 2011
Mr Russell Glasscock, General Manager
Environmental Quality Assurance LLC
PO Box 2000, Pinellas Park, FL 33780 or
6575 80th Ave North, Pinellas Park, FL 33781
Dear Mr Glasscock
Eco Water System Very Dissatisfied Customer
Please refer to our letter of September 7, 2011 and deBeaubien Knight Simmons Mantzaris & Neal LLP of September 28, 2011 which asked that you repair or replace the above water system at no cost to us within ten (10) days of the date of their letter.
Since we did not hear from you I called and left a voice message on Friday October 7, 2011, to please call and talk with my husband, Greg. No call was received that day.
On Monday, October 10, 2011, my husband called, spoke with Rachel at your office twice and left messages for you to return our calls.
Today, Tuesday, October 11, 2011, my husband managed to eventually speak with you. The call did not end on a good note and as a result you have left us no choice but to seek recourse elsewhere.
As my husband says, I do and continue to bring home filtered water from work because of the unpleasant taste which we are experiencing with your system. On May 20, 2011 when your Ms Flaherty visited us, she indicated that she was employed by Florida Water to do the test and did not work for EQA. At that time, I was at home recovering from open shoulder surgery and I really was looking forward to the healthy, sparkling water which did not have an unpleasant taste, She said we would enjoy it, once we began utilizing your water system.
In spite of the objections of my husband especially due to the cost of the system, I was hoping that I would have been able to prove him wrong and enjoy the refreshing water which was being promoted, however, to date this has not happened. From the very moment that it was installed my husband stated to your technician that the water had an unpleasant taste. The technician indicated that the taste would go away in a couple of hours once the system was flushed out. This nevermaterialized as stated.
On Monday May 23, 2011, with in the 3 day period allowed for return, we called you indicating that that we were not happy with the system, that it was not providing us with the results promised and that we wanted to have it removed and our previous system returned and installed.
You indicated that because we had signed the delivery acceptance form you could not do that. You were adamant that the sales transaction could not be reversed. We also indicated that we werenot happy with the loans terms.
At the time of signing the loan document Ms Flaherty could not provide us with details about the loan terms, indicating the finance company would call and advise us. They were unacceptable. You then offered to pay the interest for 24 months, the duration of the loan.
We felt that our backs were against the wall and that we had no alternative but with reluctance to accept your offer. To date we still have not received what was promised.
Simply put our business dealings with you has been a nightmare, we feel as though we have been deliberately mislead and ripped off.
I noticed on our Environmental Quality Assurance Extended Lifetime Warranty that against Model it looks like the word Cond does that mean this was a reconditioned model and not a new one?
We still look forward to an amicable solution to this matter which is at this point:
1. Please remove and replace our system with what we previously had.
2. Refund Time Investment Co Inc (TIC) the money paid to you.
3. Request TIC to refund our payments made to them as your product failed to live up to its hype.
Bernice, Davenport, Florida
PS: Both my husband and I feel that ECA was deceptive in their dealings with us and would like to have this matter settled amicably.