Enzyte (dba Lifekey Healthcare & 21st Century Nutritional Products) bills your credit card despite cancellation. Ripoff! Cincinnati Ohio

In December I ordered the 'trial' supply of Enzyte. For about five bucks I figured it was a pretty good price for a gag Christmas gift. Upon ordering I noted that they would be automatically enrolling me in their 'Established Customer Program'. Per their site:

"and will receive a new 60 day supply of Enzyte approximately 5 days before their current supply runs out. Customer's credit card will be billed the discounted price $69.95 on the day the product is shipped unless they cancel before the date of shipment."

Wow - how thoughtful of them! Unfortunately my penis is as large as I would like (and can't imagine that a little pill would make it any larger) so I read further to see that I had to go to another site (www.96shoes.com - is this supposed to represent how BIG my feet are gonna get?) to be removed from their program.

After filling out the online form at the aforementioned site I waited patiently for my supply of Enzyte - relieved to know that I had cancelled my 'membership'.

I received the trial order as promised but unfortunately forgot all about my plans to give them away as a gift so now they're gathering dust in my medicine cabinet. THAT turned out to be the least of my problems however.

Imagine my surprise when I noted a charge of $69.95 on my credit card from the swell folks at Enzyte/LifeKey Healthcare. I immediately tried to contact them via the cancellation phone number that is posted on their website but it appeared to be out-of-order.

After a little research it became abundantly clear that this occurence appears to be the RULE rather than the EXCEPTION so I filed a complaint with the FTC as well as my credit card issuer.

I'm now in the process of filing an affidavit with my credit card company and have every expectation that I will receive credit - fortunately I have a screenshot of the cancellation that I did online back in December.

I would imagine that some folks might even go to 96shoes.com in order to create a cancellation comfirmation screenshot and then use their favorite graphics editor to make any necessary modifications to the time & date stamp to show 'proof' that they had cancelled their membership. It's amazing the steps that people take when they've been screwed by a crappy lil' company.

PS - Seriously, instead of spending ANY $ on 'penis enlarging' pills, just buy her some flowers instead - she'll appreciate them MUCH more!

D
Atlanta, Georgia
U.S.A.