- Report: #1019397
Report - Rebuttal - Arbitrate
Complaint Review: Epson America, Inc.
Epson America, Inc.3840 Kilroy Airport Way Long Beach, California United States of America
Epson America, Inc. Ordered Artisan 835, was sent Defective 830...Twice so far... Long Beach, California
*Author of original report: Epson Says they'll overnight an Artisan 835 replacement...4 days ago, still nothing
Then after about 3 months the print head started to clog and no amount of head cleaning was going to make any difference. I know this because I went through more than 1 full cartridge of all 6 colors trying, so it was time to request an RMA.
I should mention I bought this as a replacement for an Artisan 810 which suffered the same fate, clogged print head. I RMA'd the 810 3 times, before the warranty expired. Each time I called or emailed Epson support I was told the same thing, "You printer is out of warranty"
This time was no exception. My 3 month old printer, which I purchased directly from Epson.com was listed as having been purchased more than a year ago within the Epson Database.
I am just going to remind you that this exact same thing happened all 3 times I RMA'd my Artisan 810. Granted I purchased it from Best Buy not Epson directly. But I cannot claim to be a logical and reasonable human being AND claim that this must be a coincidence.
All things being equal, the simplest explanation tends to be the correct explanation. This is a simple case of Epson dodging its responsibilities to their customers under the warranty agreement. You see in order for me to RMA the printers (all four times) I had to prove when I purchased them, EVEN the one I purchased directly from the company I was requesting the RMA from.
Epson has not been able to get away with this in my case, I keep impeccable records in tangible as well as digital form. I can only guess at how many of their former customers have not been so fortunate.
Today the replacement that was sent to me for my Artisan 830 (which was supposed be an Artisan 835) has failed, again a clogged print head. I purchased the original Artisan 835 at the end of July 2012, today is February 24, 2013 and I am about to send it back for the second time. I also should mention, this printer, the Artisan 835 sent as a replacement, is also an Artisan 830.
In anticipation of the rigamarole I am about to be subjected to before I will be granted an RMA for yet another defective Epson Artisan I felt it wise to share my story thus far in dealing with Epson America Inc. and their practices regarding their warranty obligations.
This report was posted on Ripoff Report on 02/24/2013 06:13 AM and is a permanent record located here: http://www.ripoffreport.com/r/Epson-America-Inc/Long-Beach-California-90806/Epson-America-Inc-Ordered-Artisan-835-was-sent-Defective-830Twice-so-far-Long-Be-1019397. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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