- Report: #601923
Report - Rebuttal - Arbitrate
Complaint Review: Epson America
Epson America3840 Kilroy Airport Way Lon Beach, California United States of America
Epson America Epson Refuses to Honor their Warranty Lon Beach, California
*General Comment: This can be cleared up simply if you show a receipt
I purchased an Epson projector that cost $3500. After about 75 hours of usuage, it broke. I called Epson tech support and going through the diagnostic routine they determined the unit had to be sent back. The unit comes with a three year warranty. Working with there warranty support group, they could not fine the serial number of my projector in their database and as such refused to honor the warranty.
The warranty section of their owners manual requests that you register the product including the serial number. I did and received a positive registration confirmation. I was informed by Epson's Colleen Woods that the registration has nothing to do with the warranty, it's used only for marketing puposes. Seems Epson's serial number system checks and acceptance confirmation can change within the company given the cost/benefit situation at the time. Had the serial number been rejected for upon registration, that unit would have been sent back ASAP when payment could have been retracted and the unit not put in use.
Epson is hiding something here regarding this warranty and I can't get the straight scoop out of them regarding why they will not honor it. The product has been on the market for less than 2 years yet it comes with a 3 year warranty. How can they not honor it. This is the worst company I have ever dealt with. I can't understand how there employees can actually go to work and perform these misdeeds.
DON'T BUY AN EPSON PRODUCT
This report was posted on Ripoff Report on 05/11/2010 06:43 AM and is a permanent record located here: http://www.ripoffreport.com/r/Epson-America/Lon-Beach-California-90806/Epson-America-Epson-Refuses-to-Honor-their-Warranty-Lon-Beach-California-601923. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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