Equifax No Customer Service--Scam Internet

Something is terribly wrong with this company.  Over the last couple of years the service is now non-existent.  I was charged for annual service in May 2012.  I have not been able to access the website at all.  I called for assistance and gave my security information, apparently that was not enough.  They wanted account names and balances and started requesting numbers.  At that point, I asked to speak with the Supervisor.  Mind you,  I was trying to access the customer website to use my paid for product.  This line of security questioning was beyond anything I have ever had to do with any credit card, bank or other financial institution.  The supervisor refused to assist me unless I gave the additional information.  I asked to cancel my subscription and he informed me that because I was unwilling to answer "excessive" security and personal information he would not help me.  I asked for the address to dispute their charges and service and was refused even an address.  What?  This is a big ripoff and scam.  I have taken this up with the BBB and my State's Attorney General.  My advice is not to utilize this company  or it's services.  Very shady.