- Report: #1093339
Report - Rebuttal - Arbitrate
Complaint Review: Equinox Day & Night Serum
Equinox Day & Night Serum14593 Heritagecrest Way, #C Buffdale, Utah USA
Equinox Day & Night Serum RVTLSheridan labs Nothing was told - just asked for CC# and said to cancel within 14 days. Buffdale Utah
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I ordered the Equinox Day & Night Serum for a free 14-day trial. When I tried to order the free trial product, the internet would not accept my credit card...however; seconds later, I received a phone call from their customer service department requesting my credit card # and then proceeded to ask if I would like to have another product, called "RVTL". I accepted the product and gave my credit card # for shipping/handling. They did tell me to cancel the order within 14 days of receiving the product.
I did not do this as I figured it would take longer than 14 days to see if something really worked. I allowed them to send me the second shipment at an outrageous cost + shipping/handling. I have been trying to contact them since I received the 2nd shipment on October 1 to cancel this product. I have enough now to last approximately 8 months to a year. And it doesn't work. When I call the customer service #, they say to hold, and then the phone hangs up on you. There is no way to cancel this.
I am going to contact my credit card company and file a complaint and cancel any future charges through them. Hopefully this will work. I find it outrageous that a company claims to have a customer service department and that you can cancel your order(s) at any time...and then the phone disconnects. Amazing. I advise you to never buy this product as it's impossible to cancel and talk to someone. I'm going to try again tomorrow, Monday, and see if i can get through again. I have emailed them and called...with no response.
This report was posted on Ripoff Report on 10/20/2013 10:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Equinox-Day-Night-Serum/Buffdale-Utah-84065/Equinox-Day-Night-Serum-RVTLSheridan-labs-Nothing-was-told-just-asked-for-CC-and-sa-1093339. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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