- Report: #1154165
Report - Rebuttal - Arbitrate
Complaint Review: Equinox Jewellery Design Studio LTD
Equinox Jewellery Design Studio LTD100 High Street Hoddesdon , Select State/Province United Kingdom
Equinox Jewellery Design Studio LTD Equinox, Equinox Hoddesdon Appalling customer service, faulty jewellery. Refuses refunds, blames customers, hangs up phone and refuses to talk Hoddesdon Hertfordshire
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My partner brought a necklace from this store as a birthday gift.
After two days the necklace broke, I contacted the company by phone and spoke to Paul Marrington. He told me they do not offer refunds and inplied I broke the item myself. He then told me he was to busy to deal with me and hung up the phone. I tried calling back and got no answer, I used a different number and they answered immediately.
learn from our mistake, do not purchase from this company. Once they have your money they are not interested and refuse consumers their lawful right to a refund when the goods a cheap faulty crap. They also have a sign up in there shop stating no refunds, again this is not legally enforceable.
I am not sure how they expect to run a buisness when they treat their customers like s**t, business is built on repeat custom and reputation but it seems in the current climate business is obviously booming and they can afford to lose custom.
It takes years to build a reputation and two minutes to ruin it.
Avoid these idiots go to a reputable business - they have no appreciation for customers like you who support such small high street businesses.
This report was posted on Ripoff Report on 06/12/2014 03:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/Equinox-Jewellery-Design-Studio-LTD/Hoddesdon-Select-StateProvince-EN11-8HD/Equinox-Jewellery-Design-Studio-LTD-Equinox-Equinox-Hoddesdon-Appalling-customer-service-1154165. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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